Game is frozen and I can't progress to next level?

anjoisna

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2642858#Comment_2642858

I dont know where i can found the player ID

DieOmimi

Hi @anjoisna welcome!

Please go to your profile (in-game). Above your avatar you will find the word "King". Please double-click on it. The number that can then be seen is your user ID.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2642859#Comment_2642859

Hello @anjoisna

Click or tap 👉 here how to find your Game ID.

Ambernaught

Hi any updates yet? I can log in daily and collect my daily reward, it takes me straight to the level I'm on then freezes there. I haven't uninstalled the app yet because I don't want to lose all my boosters and gold bars that I've worked for. Any suggestions? I've done all the other troubleshooting tips, except delete and reinstall the app, which I don't want to do. It's been like this for 6 days now.

Yosca

Hello again @Ambernaught

No sorry, no update yet. Would you mind sharing your Game ID, 👉 HERE is how to find, and what device are you playing the game on? Make and model please. To help the devs troubleshooting.

I saw a comment from another player who uninstalled and reinstalled the game, which unfortunately didn't seem to fix it. The problem still exists.

Ambernaught

Here is my user ID and my device info. Please let me know what you come up with. Thanks.

Yosca

Thank you @Ambernaught I’ll pass it on!

Ambernaught

It's WORKING YAYY thanks for your help! 😀