I can't get into my game.
Best Answers
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I got 3 pop-up messages
After that, I couldn't access my account.
The strange thing
I tried from another account there was no problem
I tried again to my account the same problem
And the most strange thing is that I can enter without the Internet, but just trying to enter and the Internet works, you do not accept to go out directly
This is information about my device and the version of soda ID
13535272397
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Thanks for confirming
Could you please verify if this issue still happens after checking these troubleshooting steps?
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
So I can pass this on to community manager. Thanks
Answers
-
-
I got 3 pop-up messages
After that, I couldn't access my account.
The strange thing
I tried from another account there was no problem
I tried again to my account the same problem
And the most strange thing is that I can enter without the Internet, but just trying to enter and the Internet works, you do not accept to go out directly
This is information about my device and the version of soda ID
13535272397
-
-
Thanks for confirming
Could you please verify if this issue still happens after checking these troubleshooting steps?
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
So I can pass this on to community manager. Thanks