Last event issue

Danojla

I didn't get my prize after I won 1st place in weekly contest with blue candies. Why?

Also, I can't change my profile in the game, I want to add different country and I can't.

Pitty_Kitty

Hello @Danojla and welcome to Soda community

I'm sorry to hear that. Please contact King Player Support to ask for a refund as this forum is not able to deal with compensations.

Specify whether the event is Weekly Contest or Kimmy's Candy Hunt (blue candies competition)

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings (gear icon)- click "?" Icon- select any topic and subtopic- scroll down the page and click "contact us". Select topic "events or features issues", select subtopic "I didn't receive my reward". Fill in the form and send.

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As for the country. This kind of infos is edited through your device settings and not the game app. the app retrieves language and country from your device settings.

This means you need to visit device general settings to make sure language and country are correct

Pitty_Kitty

Hello @Danojla and welcome to Soda community

I'm sorry to hear that. Please contact King Player Support to ask for a refund as this forum is not able to deal with compensations.

Specify whether the event is Weekly Contest or Kimmy's Candy Hunt (blue candies competition)

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings (gear icon)- click "?" Icon- select any topic and subtopic- scroll down the page and click "contact us". Select topic "events or features issues", select subtopic "I didn't receive my reward". Fill in the form and send.

---

As for the country. This kind of infos is edited through your device settings and not the game app. the app retrieves language and country from your device settings.

This means you need to visit device general settings to make sure language and country are correct

AmazonGB74

There is also now a page under Events called "Under Investigation: I lost my progress on the Weekly Race"

simplyP

Yeah, the studio is working on it. Here is more info on the issue…

https://community.king.com/en/candy-crush-soda-saga/discussion/427902/ongoing-issue-i-lost-my-progress-in-the-weekly-race