2nd time this has happened

easyezzy

I bought the weekly special 12 hrs endless life, 1 hr of 4 of the power candy and I never got the 12 hr endless life… Not buying any thing anymore.

Yosca

I am sorry your purchase didn’t go well @easyezzy 😕

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can.

If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 HERE  how to find your Player ID

Good luck! 🍀