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Missing leave game icon.
Answers
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Oh wow @liriell I am so sorry. I didn’t you are both use the same account, sorry. Please visit this article in Help Center: ➡️ I can’t find my progress in the game. It says if you share your device, make sure the last player has logged out of their account. Then, log back into your own account. The game will recognize you, and your progress will be restored.
Hope this helps 🍀
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Yosca, he doesn't play this game at all! How can he log out of game acct if he doesn't play?! Never had this problem before even when I made King account. I want my game and mine only! I have spent too much $ and time to do figure out what happen!! Please find and fix this for me. Can't understand why it shows his all of a sudden.
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This is what the head honchos are saying. Like I said have done everything and still showing level 1. I refuse to start from scratch and loose everything! My levels, 200+ gold bars, and all my candy patches! I refuse to reinstall. If I have to delete game I will not play this again nor any of the other king games. :(
Hi Leslie,
Thanks for writing in! We'll let you get back to enjoying your game. Here's a guide that we think will help you We hope the answer below helps. If not, head over to our Community site. You'll find plenty of players eager to share their tips and tricks for the game. You can find the link at the end of this email.
My game has connectivity issues
We totally get it—running into connectivity issues while you're in the zone is never fun. But no need to worry, as these hiccups are often caused by a few common issues that can be ironed out pretty smoothly. Let's take a look at some easy fixes together:
My game is not connecting to my King account
- Try resetting your King account password
- Double-check that your game app is updated to the latest version
- Make sure that your device is also running the latest system updates
- Shut down the game and start it again.
- If you haven't had any luck with the above, a game app reinstall might be the way to go. A quick heads up - this will likely mean saying goodbye to your saved boosters and lives.
You can find more information on how to perform these steps here:
My game is not connecting to the store
- Make sure your game app is up to date
- Check for the latest system updates on your device
- Switch up your data connection (Wi-Fi or cellular data)
- Try logging out and then back into your app store account.
My game is not connecting to Facebook
- Update both your game and Facebook apps to the latest versions
- Make sure your device is running the latest system updates
- Disconnect from Facebook connection via the settings menu in the game, log out from Facebook on your device (both app and browser), and then connect again
- Shut down the game and start it again.
For more information check out this article: Why can’t I save my game on Facebook? https://kingcare.zendesk.com/hc/articles/11707427784477-Why-can-t-I-save-my-game-on-Facebook#%20
Connectivity issues on Facebook (PC)
These might be due to some temporary Facebook outages. Please wait until the outage is resolved before continuing to play.
We want to hear from you! Look out for our quick survey about our automatic assistant. Please take a few seconds to rate it from 1 to 5 stars. Thank you!Kind regards,
Ana
King Player Support
https://kingcare.zendesk.com/hc/articles/208420515-Why-does-my-game-keep-freezing-or-crashing#%20
