Where are my 400 gold bars

rlnpelc

I just participated in the beat 10 levels and pay $29.99 for 400 gold bars. The game said congratulations bars are coming but I only have 200. Also, this help area says I’m on level 3, I am on level 15,247. Please fix my account. Thanks.
leigh.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/476040/where-are-my-400-gold-bars

Hello @rlnpelc Level 3 in Community is not related to your game levels 🙂 Read more here

Regarding your purchase please visit the link below how to get your purchase corrected:

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Let me know if you need more help

rlnpelc

I did all of your recommendations. My 400 bars are not there. Also, why does this forum say I’m on level 3 ? I am on level 15,252 so I’m not new to this game. What next?

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3197590#Comment_3197590

➡️ I explained the level 3 in Community: “Level 3 in Community is not related to your game levels 🙂 Read more here”

Regarding the purchase Community cannot deal with purchase issues due to personal information but King Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID

Note: You might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. (If you have not heard from them within 3 days, send a reply to the same email you have received)

Have a lovely day.