What is the issue with 4 in a row on CC Soda

dm1

I am not receiving the boosters in 4 in a row. I will complete two items in a row and once someone actually completes it, I do not get the prizes…why? Has somethin changed?

Yosca

That is very odd @dm1 Did you participate in the same line? As in when 2 completed 2 items, the other player completed the other 2 items? As you probably know, only horizontal and vertical rows count. If you followed the rules (you can check by clicking the “i”) please try following steps:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

If that doesn’t help, please contact Player Support:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue