Why is candy crush soda saga stuck on contacting store for past three days

Level 1
And nothing happens to rectify it
Answers
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Hey there. Hope you're doing well.
I understand this isn't ideal, but please note that our team's aware of the issue. To learn more, you can check the announcement below:
If you need to reach out to our player support team about it, learn how to do so here:
Our team's available 24/7. Thanks and have a great day.
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It sounds like your app is not connecting to the internet properly.
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absolutely disgusted ! Been playing this game for years and for the last 2 weeks I’ve been trying to buy as I had missed a day however your site keep saying contacting! Now I’ve been booted back to L1 !!!! I’ve posted this message several times asking for you to fix this but I haven’t received a single reply My phone is up to date and I have plenty of memory so the problem is yours What do you intend doing as I do not want to restart the whole game I had reached L816
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1