How to retrieve lost progress on candy crush soda

Hi and welcome @ccalk .

Although this forum is for candy crush saga.

But i believe lost progress can be retrieved on both games in the same way. Plz. Check the below link.

If this doesnt help plz. Contact the correct forum.

Hi and a very warm welcome to you @ccalk . Hope you got your game progressed fixed through the experts helpful hint.

Best of luck and enjoy crushing 🍭🥂

If saving your game on Facebook is causing problems, we strongly recommend saving your game with a King account . Log out of the game on Facebook and click on the orange logo of the King account. Create an account with your email address, add a password, and choose an image and name for your avatar.

If you want to continue playing, save your game on Facebook:

Make sure you have an internet connection so that you can read your messages and get help from your friends. 

If possible, use WiFi to ensure a strong, uninterrupted connection.

If this doesn't seem to fix the problem, next disconnect your game from Facebook using the option in the game's Settings menu. Then close the game, turn off your device for 10 seconds, and restart the device. Open the game again and log in to Facebook to see if that solves the problem.

When you open the notification you receive on Facebook, you are canceling the life your game achieves by marking it as read / done (the game cannot read it).

Disabling game notifications in your Facebook profile seems to improve the experience. To disable notifications from appearing on your Facebook profile, but still being collected by the game, follow these steps:

On the desktop Facebook, click the down arrow in Facebook, and then click Settings. Then select “Notifications” from the menu on the left.

Click on “Facebook” to display the next menu.

Click Edit next to the app requirements and activity

Scroll to the game you are playing and click to turn notifications on or off.

Alternatively, you cannot open the message if you receive a notification on Facebook that a friend has given you a life. Instead, leave Facebook, open the game and the message should now be ready and waiting for you there. When the message is opened on Facebook, the notification appears to be "read" and is then not sent to the game.

@Fayee Hi and welcome, You need to save your game with either a Facebook or king account. If your create an account and post the game ID and level you were on i can pass this to the CM he may be able to help you butas you never saved with a king or Facebook account i cannot guarantee this

Hello, Warm welcome to our sweet community!~

Please post your ID number so that the CM may help you. You can find contact the CM here~

Thanks & Good luck!!!~