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I can't play since April. The game loads correctly, but i can't open the level where I'm stuck. Sometimes i can play, but then the game doesn't record my progress. I have the issue only with Candy Crush Soda, Flash player is updated. Thanks!
hi dear welcome to our community
In very rare circumstances, there may be a widespread issue delivering the game to you - but this is very uncommon. If you’re having problems playing the game, it’s worthwhile doing some housekeeping steps on your device to maximize the chances of the game running smoothly for you.
Please try all the options below to resolve the issue:
*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling.
And about flash player please read this 👇
Hello and welcome to the Community @SilviaAgo
I am sorry you have experienced some problems with Soda. Traditionally, Flash has been the standard but change is coming! HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices. We want to make sure that all our players have the best experience so throughout 2017, we are converting our games on Facebook and the Kingdom to run in HTML5 on desktop. HTML5 is less prone to security risks. It’s also less intensive on your computer, which will make your games run faster!
Some older browsers do not fully support HTML5 so you will have to make sure that your browser is HTML5 compatible. You can click on the link below to read some more explanation and how to know if your browser is HTML5 compatible. Click on this link:
If you need to know more, you can reply and we come back to you 😊
Hi and welcome to the community. King games are having some issues on the flash player so it is going to be transferred to the HTML 5. So it is advised to use Windows 10 or mobile devices which ars supporting HTML 5. Please check complete details by community explaination below.
You may have noticed this message already on King.com. That the Flash Player version of the game will expire on 5 October.
If you get this message in the game on Facebook, please make sure to play on a HTML5 supported and updated browser to be able to continue playing. For more help on this head over HERE.
Why will the game get cancelled on the site?
Due to the potential for security risks many tech firms like Google, Mozilla Firefox and Microsoft are now phasing out support for Adobe Flash Player in their browsers. Which means that any games running on Flash Player will soon no longer work.
How and where can I continue to play?
To keep your game progress and continue you have several other options of platforms.
On a mobile device, download the app from the device's app store where you download all games and apps. When opening the game connect it to your King.com account on the Start Menu by tapping the blue 'Connect' button followed by 'Log in with email'. Finally, enter your email and password, log in and all your levels and Gold Bars will be synced to the game on your mobile device.
The game is available on both iOS (iPhone & iPad), Android devices and Amazon Kindle tablets.
You can also continue playing on a computer!
If you have a Windows 10 PC, download the app directly to your computer from Microsoft Store HERE. When opening the game connect it to your King.com account on the Start Menu by tapping the blue 'Connect' button followed by 'Log in with email'. Finally, enter your email and password, log in and all your levels and Gold Bars will be synced to the Windows app.
Another option is to sync your King.com account with Facebook and continue the game there. Open the game on your Facebook account HERE so it gets activated on your Facebook first.
Then log in to your account on King.com. Go to Settings, Account, type your password once more. Click on 'Synchronizing/ Connect to Facebook', click on the two arrows and log in to your Facebook in the new window that pops up.
If you didn't use all your purchased Boosters before the 5 October, please contact our Player Support HERE for help. Please note that free Boosters cannot be replaced or compensated as mentioned in the game's Term & Conditions.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
