Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Candy Crush Soda Saga

DIVINE OFFER 10/2/2020 @ 8:07 P.M. I BOUGHT THIS FOR 99.00 AS I WAS ON LEVEL 3609 AND ONLY NEED TO GET RID OF 7 BUBBLE GUM, WELL AFTER I PURCHASE THE DIVINE OFFER, MY SCREEN FROZE AND I HAD TO START LEVEL 3609 OVER AGAIN. NOW I KNOW IT HAS TO BE YOUR GAME WEB SITE AS I HAVE NEW COMPUTER CYBERPOWERPC WITH 16GB MEMORY. ITS A GAMING COMPUTER. CANNOT UNDERSTAND WHY YOUR GAME IS CAUSING ME ALL OF THESE PROBLEMS? I HAVE TAKEN A SNAPSHOT OF THE PURCHASED. NEXT TIME THIS HAPPENS WITH THE FROZEN SCREEN I WILL TAKE A PICTURE. PLEASE HELP. THANKS JUDY KENNEDY

(Edit by CM: Personal Information)

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Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1095974#Comment_1095974

Oh! Okay! 😊

Freddy_

@Judy_Kennedy Hi and welcome, from what i can make out you have made a purchase and as your game froze the purchase was of no use. The community does not deal with purchases as it contains your personnel information, but please see post below for help on broken purchases

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Hope this helps

Origins7_Dale

Hi @Judy_Kennedy @Diamond Lim @ipete,

Thx for tag @ipete.

So not clear here on the issue. Did you get your "Divine Offer"? Or are we talking about a frozen screen that made you have to replay level 3609 again?

Also, not necessary to shout, when you capitalize every word, that is what it is called.

Ok, I will give you a few things on both, to cover all the bases.

If you didn't get your purchase, then have to contact "Support", I will mention that later.

It looks like a "Facebook" purchase. Yes, there have been issues with "Facebook", due to them updating their site, mostly not being able to get lives, or having to resign back into "Facebook" in order to send or receive lives.

So a few questions here, are you "Synced Up" with "Facebook"? Have you turned on "Permissions" for apps, along with doing your other settings there? Also, if a purchase issue, have you contacted "Facebook" on it?

Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.

Here is what you will need:

*User ID#
*Receipt Of Purchase (Or Order# etc...) - Screenshot *Of the issue, including any "Error Codes", etc...
*Name Of Game
*Device You Play On

What is my User ID and where can I find it? — King Community
https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
Your "User ID#" is the same on all King games you play on.

ᐅ How to take a screenshot
https://www.take-a-screenshot.org/

Contact us
https://soporto.king.com/contact

You can use the above link to contact support, or use the contact us thru the game.

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays".

Lost purchase — King Community
https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199

Can also see this post above, for more help.

Can I sync my progress between Facebook and King.com? — King Community
https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com#latest

There have been recent updates on both "Soda" & "Saga", see my signature below for the current versions.

This should help you out. If any more issues, get back to us.

Take Care & Welcome To The King Community - Origins7 Dale, 😀

10/2/2020

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/313334/candy-crush-soda-saga

Hi and welcome to the community.

Unfortunately currently we are having some issues in the game and our studios are working hard on these issues. However just to check that everything is in order as far as your device is concerned please check below link.

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

And if you want to claim back your broken purchases please try to contact player support directly from the settings of your game application. They have your purchase history for last 90 days and a favourable action for you will be taken.

Thanks.

[Deleted User]

Hello @Diamond Lim I thought Judy had a problem with screen frozen not with her purchase.🤷‍♂️

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/313334/candy-crush-soda-saga

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

[Deleted User]

I think there might be a problem with game compatibility with your PC. Let's ask @Origins7_Dale if he has any idea. He knows everything.😉

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

[Deleted User]

I think there might be a problem with game compatibility with your PC. Let's ask @Origins7_Dale if he has any idea. He knows everything.😉

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/313334/candy-crush-soda-saga

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

[Deleted User]

Hello @Diamond Lim I thought Judy had a problem with screen frozen not with her purchase.🤷‍♂️

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/313334/candy-crush-soda-saga

Hi and welcome to the community.

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Thanks.

Origins7_Dale

Hi @Judy_Kennedy @Diamond Lim @ipete,

Thx for tag @ipete.

So not clear here on the issue. Did you get your "Divine Offer"? Or are we talking about a frozen screen that made you have to replay level 3609 again?

Also, not necessary to shout, when you capitalize every word, that is what it is called.

Ok, I will give you a few things on both, to cover all the bases.

If you didn't get your purchase, then have to contact "Support", I will mention that later.

Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.

Here is what you will need:

*User ID#
*Receipt Of Purchase (Or Order# etc...) - Screenshot *Of the issue, including any "Error Codes", etc...
*Name Of Game
*Device You Play On

What is my User ID and where can I find it? — King Community
https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
Your "User ID#" is the same on all King games you play on.

ᐅ How to take a screenshot
https://www.take-a-screenshot.org/

Contact us
https://soporto.king.com/contact

You can use the above link to contact support, or use the contact us thru the game.

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays".

Lost purchase — King Community
https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199

Can also see this post above, for more help.

Can I sync my progress between Facebook and King.com? — King Community
https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com#latest

There have been recent updates on both "Soda" & "Saga", see my signature below for the current versions.

This should help you out. If any more issues, get back to us.

Take Care & Welcome To The King Community - Origins7 Dale, 😀

10/2/2020

Freddy_

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Hope this helps

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1095974#Comment_1095974

Oh! Okay! 😊

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