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playing for a week -- finally popped and bought 10 bars to continue -- won level -- told to reload and lost level -- not fair -- where do I go to complain?
I'd complain to customer service. contact player support from your game app. you might get something for complaining. but you do have to play the level again.
Good Luck.
@olgab Hi and welcome, sorry to hear this has happened to you and hopefully the information provided above will help you get help with your purchase. Unfortunately though the level will have to be replayed again, understand this is not what you want to here but hopefully you purchase will be sorted and you can try again if needed
Thank you
Hi and welcome to the community.
For any purchase related issues you need to contact our player support.
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
Or you can try this link.
To know your game id.
Thanks.
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Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
