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I purchased the weekly special for 2.99 and did not receive credit for candy saga game on Nov. 26th 2020
Hello @judysclark Please try the standard trouble shooting - log out of the game, clear game cache, restart the device and log in to check if you received what you purchased for.Sometimes it just takes a while to show up in the game.
If that does not help please email Player support directly from the game.Go to the game settings > Help Center > Purchases & Gold Bars > Contact us and send them an email. They'l help you retrieve incomplete purchases. Good luck!
Also you are on the wrong forum. This is Candy crush soda forum. Don't worry your post will be moved to the right place.
Hi and Welcome to our Community
This is Candy Crush Soda forum, but not to worry as it will be moved to the correct forum
Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases
Hope this helps. Thank you
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
