Never received the gold bars

cheyer · November 2020

Hi! Very recently I ordered the $9.99 bonus package TWO TIMES but never received the gold bars from them. That’s 100 bars lost!! That’s a lot!!! Please advise what to do. Thank you so much!

[Deleted User] · November 2020

first try to reload/restart the game. If you still don’t see the purchase items, then you need to contact player support from your game app. There should be a link.

Freddy_ · November 2020

@cheyer Hi and welcome. Sorry to here you had a problem with your purchase but the community does not deal with purchase issues

please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Yosca · November 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/319795/never-received-the-gold-bars

Hello a d welcome to the Community @cheyer I am sorry you had a problem with your purchase. Here in the Community we don’t handle purchases. Please click on the link below “view post “ to follow the steps and see how you can be helped .

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Linda_Heckel · January 2021

Since the end of December, I have had trouble with purchases. At first it didn't give me anything and it acted like it didn't complete purchase. I then tried several times and realized it had taken out money. Fb gave some back. Last week gave me everything but gold bars, unless I made just gold bar purchase. Any bundle no gold bars.

Never received the gold bars

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