Clearing the cache

Grandma2808 · January 2021

Since I accepted the new terms and agreements I was bumped back down to level 1, I was over level 5000. I was told to update the app, which I did) open the app and play the first level, then clear the cache. How do I clear the cache? I want to get back to the level I was.

thanks!

Freddy_ · January 2021

@Grandma2808 Hi and welcome, you would log out of the game first and then clear the cache from your app store or browser. If you let us know what device you use will try to advise you how to do this. Then after clearing cache you restart your device and log back in and see if your levels are restored and if not then play a level to try to force sync.

If this then did not work you would need to get your levels manually restored

Thank you

Werner_Cichy · January 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/326423/clearing-the-cache

The general terms and conditions always come after you have logged out of the King account. Check your game again whether you are logged into your King account, if you are connected to Facebook, log in to the game via Facebook.

Diamond_Lim · January 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/326423/clearing-the-cache

Like Freddy and Werner have answered you. 😊

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You can also check to learn guides around King Community on my below signature here. 👇

Have a sodalicious day! 🥤

@Glenn1972 and @Miss_Dani - You don't need to close this thread. Very sorry for my reply! 😊

Pitty_Kitty · February 2021

Hi @Grandma2808

were you able to clear cache in your device and get your levels back?

if you have an email/facebook acoount to save your progress with, you should be able to retrieve all your levels.

Let us know 😃

Grandma2808 · February 2021

yrs I’m back to my original level!!! Thanks everyone for the info!!

Werner_Cichy · February 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1392212#Comment_1392212

If you need help again, just get in touch. Take a look around the community. There are many events here where you can win gold bars or boosters. Possible in all games

hechicerilla · February 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1392212#Comment_1392212

Brilliant!!

I'm so glad you fixed it.

We will remain here for anything you need.

Thanks and keep enjoying

Clearing the cache

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