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Hi I'm having problems with my game. It won't connect to the server for the last few days. Everything else on my devise is working fine. I have tried everything to no avail Thanks
@EileenL Hi and welcome, What device are you playing on and are you getting any error messages?
Thank you
Guys, I've been on the forum for almost a year. And I read the same thing every day.
And for all problems there are usually standard answers: log out, wait, log into your account, close the game, wait, open the game, turn off the device, wait, turn on the device, complete the level, press different buttons, and so on ...
Dear developers.
Do you think that if in CS or Dota2 the developers gave the same instructions to the players every day, then these games would be so popular?
Ok cool cool🤦🏽
this issue has been reported to the Game Studio and they're looking into it. CM said it should be fixed soon.
Thank you for your attention 😀
@EileenL @Butterly @angrycandy @Bricorn
@Werner_Cichy, @Elsa, @Sukanta_Biswas, @candycrushinit, @Ashraf, @Spinnifix, @sarma_palash57, @bearwithme, @PummyRaj, @mercerik, @Yosca, @KingChewy, @Sofia1992, @Trish24, @SBH, @Origins7_Dale, @suzekit, @Anahita_2005, @teresawallace44, @lhalha, @Loveth_NP, @Nix66, @Pitty_Kitty, @Soda_bottelet, @Freddy_Falkner, @rajdeeptb, @hechicerilla, @crabapple, @lilikoikisses, @siti_payung, @Marriam1, @DieOmimi, @aijaziqbal, @kiara_wael, @ElenaVorona, @BubbleGumSoda, @Twi, @ipete, @Nix66, @MountainMom, @Aitch, @MollyS, @Adav, @DeepshikhaSharan, @Miss_Dani, @Cristina_20, @Greymane, @Ashraf, @Glenn1972, @Mr_Peely, @cjay63, @Deobella, @Kezabelle3, @Annwat, @bekicrusher, @Tasty_Cake, @ChrisMiller, @Yorben_Goeree, @Tzvi_Marcu, @dazzlinpee, @Sameeksha3, @Jared_Buttry, @NamTruong2001, @me6412, @Gumyupawpaw, @Crimson_Dawn, @Timhung, @channie8, @lilikoikisses, @GlenysB, @Miss_Dani, @KENTFIELDER, @Tzvi_Marcu, @jenniferhagenbuch48, @kdm29, @Beachgirl63, @BlueberryCupcake, @Roary2020, @Anniemcmanus, @nassiah04, @Havish, @Andres-2, @Autofire, @2much, @fabke, @sipc, @brownsugar2115, @rebelchild, @jverley420, @prezy22, @santo_chris97, @legendarysaints, @aguslicka, @AllisonTravis, @Bricorn, @2easy, @maalik, @jellyjean, @laley@Mynette, @jellyjean, @swabby@tommie1986@sandritis2@Casey965@heatherK1970@tininha1975 👋
Thanks, good explanation.
I did not say the issue is at your end. I just said clearing cache does help with dealing with the problem temporarily. And it doesn't cost you as I thought your first comment implied. That was my point 😀
I even said I'm affected myself by this issue as many others. So yes,I also agree the game studio should find a solution. Infos about this have been passed on but currently we have no news about this issue from the game studio. We can only resort to troubleshooting to make the game work in the meantime 😀
Thanks, but as this affects BGH, Mr Toffee and Bake a Cake, on Windows 10 AND Android 11, I don't see how the issue can be at my end. This is a server issue. Have they tried turning it off and back on?
Hopefully this all gets resolved soon! I logged out and back in, (didn't uninstall) and all of my boosters were gone, but thankfully they returned the next time I loaded the game.
Hi @Bricorn 😃
I agree, I'd also suggest to repeat the troubleshooting steps many times first. Uninstalling should be the very last resort, as Freddy said.
I also have been having this kind of issue lately. I see other players are involved too. So for now I wait for the game studio to fix it. Hopefully soon.
In the meantime @Bricorn , clearing cache does help. But if you can solve temporarily this issue without clearing cache, then good for you 😃
I have to clear cache of the Android app so I can temporarily solve these connection issues. Sometimes these steps:
work for me but sometimes they don't.
When everything loads again the server error is gone for a while. Unfortunately, I have to repeat everything again. 😪
Clearing cache doesn't mean clearing data. With the first one you don't lose anything but with the second one you lose boosters.
You can clear cache on Android and on iOS but you can't do that on w10 app. On w10 app there's only the "clear data" option.
(To clear cache on Android: please visit device Settings - open "Apps" - open Soda - click "Storage" - click "clear cache")
Hope this helps 😃
Hello.
I have got the same problem as Bricorn. Candy Crush Soda Saga always says that it couldn´t connect to the server. The levels progress although and my gold is still correct, but many other things are confused and not working most of the time.
I´ve already cleaned the cache of the game, restart the mobile, restart my WLAN/Wifi, disconnect from facebook and reconnect again. But nothing helps.
In my friends list there are also a lot of people I don´t know and who haven´t been there before.
The most annoying thing ist that I lost my ranking in the quest "Bärenrauferei". I was on the first place with 320 points and now I should start from the beginning with no points.
Please fix it shortly, because in this way it doesn´t make a lot of fun to play the game.
Thanks.
Sonja
Having problems with the server issues - I have to restart several times and go to "home" and back a few times to connect.
Please don't suggest the usual uninstall/reinstall/clear cache guff, this is on both Android phone and Windows 10 PC (both are up to date) so the only common point is at the King servers.
@EileenL Hi Again, if your game has been saved with a King or Facebook account your levels and gold bars should be safe and if something did go wrong there are ways to get your levels restored.
I could do that but I would lose my progress I have done over 4000 levels and I don't want to start from the begining
@EileenL Hi, Only other thing i can suggest is to try uninstalling and see if this resolves your issue but you would LOSE any stored BOOSTERS and LIVES. Other than that you can try customer support to see if they can help with your issue, but you seem to have done all the standard troubleshooting tips
I've done all that yesterday and still no good
@EileenL Hi Again Please make sure your game and device is up to date, clear the cache from you app store ( NOT DATA). log out and restart your device and then log back in and see if this resolves your issue
You can also try while in the game disconnecting your wifi for 30 seconds and reconnect to see if this helps or switch from wifi to mobile data to see if this helps
I'm playing on android and no not getting any error just telling me it will be saved when I connect to the server
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G'Day @Pitty_Kitty and @Bricorn
Thanks for the tag but I think you guyz are doing a great job discussing this together, I'm not sure I could add anything useful lol Keep up the good work!!
It can be really frustrating when these things happen and you feel like you hear the same answers over again. But you guyz are communicating really well about it :0)
@Pitty_Kitty You don't need to tag everyone! Those interested can find discussions of help themselves mostl
@channie8 @DeepshikhaSharan
Sorry for the tag. I know you probably aren't afftected by this problem but currently many, many players are. Since I have no way to contact them all I preferred to use the tag list, instead of tagging just the 3 players who commented here. And LadyRaffie asked us to inform you. So if you guys happen to browse around Soda Community and see other players asking about this problem in the coming days, in this way you know this is CM's update on the topic.
Don't worry @DeepshikhaSharan I usually tag only the few player affected.
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
