The secret sweetheart event has disappeared early lost all the rewards?

hechicerilla · February 2021

This is what has always happened to me with all events. Also in CCS. They disappear even though the event had time to go before it ended. Whenever I have notified it, I have been answered that it is not an error 😔 That being events dw test can happen, they never considered it a failure. It was always that answer 🤷 and unfortunately I never managed to finish an event because they always disappear

TimH · February 2021

The same problem for me too and I had eight lots of prizes outstanding which I was going to claim today. I have contacted customer support and hopefully will hear something positive back.

Bantino · February 2021

@TimH I've heard back to ask what level of rewards I was on... Atm they are saying it hadn't closed early... 😂

Bantino · February 2021

@Nix66 thanks that's great are you in the UK? As thinking of possible time difference.

TimH · February 2021

Heard back from Customer Support and got a very good resolution.

Bantino · February 2021

I've heard back too @TimH and same they were really helpful.

Debbie_Sedcole · February 2021

Same thing has happened to me, had 2 days left and had 3 lots of prizes to correct, 1 being 24hrs free play, what annoys me more is I actually spent money to get the extra games, what was your result Tim?

[Deleted User] · February 2021

Damn! I have lots of unclaimed rewards. Hoping to use it today, Sunday. Log in and the event is gone. Supposed to be one more day left. I’m very mad with king right now 😡

The secret sweetheart event has disappeared early lost all the rewards?

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