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The secret sweetheart event has disappeared early lost all the rewards?

13

Answers

  • hechicerilla
    hechicerilla Posts: 10,353

    This is what has always happened to me with all events. Also in CCS. They disappear even though the event had time to go before it ended. Whenever I have notified it, I have been answered that it is not an error ๐Ÿ˜” That being events dw test can happen, they never considered it a failure. It was always that answer ๐Ÿคท and unfortunately I never managed to finish an event because they always disappear

  • TimH
    TimH Posts: 2

    Level 1

    The same problem for me too and I had eight lots of prizes outstanding which I was going to claim today. I have contacted customer support and hopefully will hear something positive back.

  • Bantino
    Bantino Posts: 6

    Level 2

    @TimH I've heard back to ask what level of rewards I was on... Atm they are saying it hadn't closed early... ๐Ÿ˜‚

  • Unknown
    Answer โœ“
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  • Bantino
    Bantino Posts: 6

    Level 2

    @Nix66 thanks that's great are you in the UK? As thinking of possible time difference.

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  • TimH
    TimH Posts: 2

    Level 1

    Heard back from Customer Support and got a very good resolution.

  • Bantino
    Bantino Posts: 6

    Level 2

    I've heard back too @TimH and same they were really helpful.

  • Debbie_Sedcole
    Debbie_Sedcole Posts: 4

    Level 1

    Same thing has happened to me, had 2 days left and had 3 lots of prizes to correct, 1 being 24hrs free play, what annoys me more is I actually spent money to get the extra games, what was your result Tim?

  • [Deleted User]
    [Deleted User] Posts: 0

    Newbie

    edited February 2021

    Damn! I have lots of unclaimed rewards. Hoping to use it today, Sunday. Log in and the event is gone. Supposed to be one more day left. Iโ€™m very mad with king right now ๐Ÿ˜ก

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