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Why have my rewards disappeared?
Level 1
the game kept asking me to log in to save my progress - I did and all of my pre-game and in-game rewards disappeared! Being at level 3100, I had accumulated a lot an never would have logged in if I had known I’d lose them all! Is there a way to fix this?
Answers
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Hi @Hollister715 and welcome to Soda community 😀
Have you tried to switch off/on your internet connection, log out from your account, restart device, log in, pass a level? if it's not a temporary connection issue then a glitch may have occured and deleted your boosters. Since boosters and lives are saved locally on your device memory and not on King servers, they cannot be restored, I'm sorry.
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Hello @Hollister715 I don't think there is a way to get those boosters back 🙁. What about the level? Are you able to play at the same level?
more info about lost boosters below...
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I have had that happen to me before and like you, was unable to restore any of it. Apparently this happens to a lot of people. You would think that a company this big, with so many complaints would fix these glitches and make good on people's accounts. ESPECIALLY people that have made many many purchases. I am now on level 3160 and have spent a fair amount money myself. I didn't have to, it was my choice but like any other products you buy, if there is a problem, you should receive a replacement or a refund.
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How frustrating! I tried all those steps but they’re not coming up so I guess they’re gone forever 😭😭 I’m at the same level as I was but I never would’ve logged in if only I’d known!
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