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Where is Customer Support?
I have sent a total of 4 separate messages to Customer support via the Contact Us option regarding several issues.
In the past, I have received good service by not only being responded to, but having my issue quickly resolved.
I just don't understand why now, after multiple attempts to try to get help, I still have not received a single response.
If I weren't a paying customer, I would shrug it off, but I actually have spent (more than I should have ) money in this game.
I even included both my email addys in my last message thinking that perhaps they've responded to an incorrect addy.
Can someone PLEASE help me?
Both my emails:
Edited by CM:⛔️That’s too much personal information - Check our House Rules
I apologize for my repeated requests for help. I just really would love to get some support with my issues (that do involve $ spent on purchases).
Thanks,
Lissa Bruce
Best Answer
Answers
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Oh My Gawd! I feel like an idiot!!!
I just checked my Spam folder now and Bazinga: a whack of emails from customer support.
This never happened before so while I'm not sure it suddenly started filtering Candy Crush emails, I still should have known better to at least Check.
Their Customer Support crew has always been prompt, polite and efficient and resolve my issues in a positive way, so I was just puzzled as to why I wasn't hearing back now. It was like "did I say something that upset them? Why are they ghosting me *sob* 😭 ha ha.
Thank-you for your reply.
LB😬
