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game locking up

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holypomolly
holypomolly Posts: 3 Newbie
in Discussions

Why does the game keeo locking up? I have to uninstall then reinstall, and when i do i lose all my rewards, games, and teams!! Very frustrating and seriously considering just uninstalling the game for goid!!

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  • aurther
    aurther Posts: 213 Level 3
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    sorry @holypomolly

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  • Pitty_Kitty
    Pitty_Kitty Posts: 13,004 Soda Moderator
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    Hi @holypomolly and welcome to Soda community 😀

    I'm sorry, but I don't quite understand what is happening in your game? Can you elaborate more?

    Feel free to share a screenshot, it's always helpful. How to take one: here

    Have you tried troubleshooting to see if it helps? check if your device and game are updated. Check if your device has at least 2 GB of free memory space. Then try to log out from your account - close game - clear cache - restart device - open game - log in

    Also, are you playing with Facebook or King account (email + password)?

    thanks

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