Constantly getting the 4 in a Row introduction but it won't connect
Answers
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Hi @Madhouse and welcome
Thank you for checking troublshooting steps. Since players have reported similar issues as well, it would be useful to gather info on this bug to investigate further, if possible 😀
Would you mind providing these info
- what is the version of your game app
- what is the version of OS in your device
- what are the make and model of your device
- what is the user ID of your game account. How to find this number here
Thanks 🙂
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Hi @JustSerfin
I'm sorry if I'm bothering you with game updates 😅 but we can't know what version is available to every player
For example, my version is different from yours, it's 1.205.4 on Android but it's your information that's important, not mine
Only your user ID is missing and then I'm ready to forward all this info. Your ID is the number only tech experts from King can use to look into your game account to see what's going on. But if you'd rather tell me in private chat, it's fine too.
Thanks
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This is making me crazy too. It`s happening between every level: Takes me through the whole 4 in a Row animation--without me clicking on the icon, because the icon disappeared a few days ago--and then says it can`t connect to the server. It either needs to disappear completely, or work. The interruption is driving me nuts.
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I have been getting this for the past few days at least. It is vrry frustrating. I get the connect 4 intro, and then when it asks me to click a square, it shows a completed line, and when I select any square it says it can't connect. I can't exit until I try to select a box. It shows up between every level, and every time I open the game. Pllease help
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Ok I was playing Candy Crush Soda Saga and when the minigame call 4 in a row appeared and so I thought I might have a go but it so happens every time i've finished the level or ran out of lives and I got a bug where I select a collem and it said I'm not connected to the inturnet which I am....
IDK if it's a bug with Windows 10/11 systems or what.... Can someone help me?
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Thank you for getting back. Answers as follows:
Version unknown but reinstalled from Microsoft just a couple of weeks ago so am assuming latest version.
OS: Windows 10, version 21H1
Dell PC
Double tapped King icon but ID did not appear - tried following instructions as given several times.
Hope that helps.