Commercial

Hello @sixpack70 I’m sorry you had a problem with the ads. Here in the Community we can’t handle purchases but Player Support does. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap "Contact Us"

Sorry to hear your game freezes sometimes on the ad, that would frustrate me too! I haven't had ads show for me in a while, but I remember that used to happen to me too :(

Hello @sixpack70 I agree with you those ads are annoying, but for me, it’s better than keeps paying real money. Yeah and paying for the game only once would be nice 🤪 then again those games got boring after awhile.

about game freezes, check that your device has lots and lots of memory. Minimum 2GB. Another tip is too wait few seconds before you click the ad. Let the game loads a bit.

Hello @sixpack70 , welcome to the King Community!

You may want to do some troubleshooting HERE

For any missing rewards or purchases, please email Player Support about this so they can investigate and you may recover those. Be sure to include your game ID#

Go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

All comments

Solo_254

I no longer get commercials to assist get boosters to move on..what happened

Yep 2nd video is still not working when playing Bake a cake. It did work yesterday when playing new levels, but today I lost my chefs hat again😡

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap "Contact Us"

And now it was time again, but this time I had bought me free from the glass cube😡. I have a Sony Xperia 1 and can play many games but when it comes to freezing ads, none phone can handle it. Now I get the freezing on the second ads on the cake and loose my round and 3 gold because of your fuckin commercial. Can you give the gold back to me or what?

And that sucks big time!

Here still the 2nd add. Don't know if it's a specific add as the screen goes black instantly. So for the 3rd time I lost my chefs hat😡

It's third ads that freeze but only with plane-shooting-ads

I`ve also had problems with the adds in Bake a Cake. Yesterday and the day before that I lost my chefs hat because the game froze (black screen) when I asked to see the 2nd of the 3 adds. No problems with the first add.

Thank you guys for your advices!

Sorry to hear your game freezes sometimes on the ad, that would frustrate me too! I haven't had ads show for me in a while, but I remember that used to happen to me too :(

about game freezes, check that your device has lots and lots of memory. Minimum 2GB. Another tip is too wait few seconds before you click the ad. Let the game loads a bit.

Hello @sixpack70 , welcome to the King Community!

You may want to do some troubleshooting HERE

For any missing rewards or purchases, please email Player Support about this so they can investigate and you may recover those. Be sure to include your game ID#

Go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

Welcome! 👋

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Accepted answers

Hello @sixpack70 , welcome to the King Community!

You may want to do some troubleshooting HERE

For any missing rewards or purchases, please email Player Support about this so they can investigate and you may recover those. Be sure to include your game ID#

Go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

about game freezes, check that your device has lots and lots of memory. Minimum 2GB. Another tip is too wait few seconds before you click the ad. Let the game loads a bit.

Sorry to hear your game freezes sometimes on the ad, that would frustrate me too! I haven't had ads show for me in a while, but I remember that used to happen to me too :(

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap "Contact Us"

All comments

Hello @sixpack70 , welcome to the King Community!

You may want to do some troubleshooting HERE

For any missing rewards or purchases, please email Player Support about this so they can investigate and you may recover those. Be sure to include your game ID#

Go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

about game freezes, check that your device has lots and lots of memory. Minimum 2GB. Another tip is too wait few seconds before you click the ad. Let the game loads a bit.

Sorry to hear your game freezes sometimes on the ad, that would frustrate me too! I haven't had ads show for me in a while, but I remember that used to happen to me too :(

Thank you guys for your advices!

It's third ads that freeze but only with plane-shooting-ads

Here still the 2nd add. Don't know if it's a specific add as the screen goes black instantly. So for the 3rd time I lost my chefs hat😡

And that sucks big time!

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap "Contact Us"