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Got fobbed off by support again.

Bricorn
Bricorn Posts: 518 Level 4
edited April 2022 in Support

Reported that my day count reset to 1 today (Windows 11, was over 100).

Got this;

"Thanks for writing in! Let's get you back to enjoying your game. We've automatically matched a guide that we think will help you. If the answer below doesnโ€™t fix your issue then please head to our Community site. You can find the link at the end of this email.

My game wonโ€™t connect to Facebook

There are a few tricks that generally work with login issues:

โ€ข Make sure that your device is up-to-date.

โ€ข Try to switch to another network.

โ€ข Make sure the Candy Crush Soda Saga app is up to date.

โ€ข If you are logged in via your King account, check that your login credentials are correct. If this does not work, please reply to this email and send us a screenshot of the error message that you receive.

โ€ข If you are logged in via Facebook, check the permissions for Candy Crush Soda Saga by following the instructions here:ย https://www.facebook.com/help/262314300536014/

โ€ข If you are logged in via Facebook, try to remove the app on Facebook (via PC) to refresh the permissions (here's how:ย https://www.facebook.com/help/170585223002660), then try to connect again via the game app.

You will also find detailed troubleshooting steps for different devices in our Community:ย http://to.king.com/TZKD

Kind regards,"


None of which answers my question. I haven't connected through Facebook in months.

What is the point of customer support that just sends auto replies?

ยซ1

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