🎂 Join the 10th Anniversary of Soda! 🎊
🥳 Soda 10th Anniversary Season is here!
🏆 Soda Cup is back, with the biggest prize yet!
📝 Join the weekly Soda quiz for rewards!
🖼 Send a birthday card and get FREE wallpapers!
🥳 Soda 10th Anniversary Season is here!
🏆 Soda Cup is back, with the biggest prize yet!
📝 Join the weekly Soda quiz for rewards!
🖼 Send a birthday card and get FREE wallpapers!
Crashed on moves purchase
King_admin
Posts: 3,732 
in Support
Comments
-
-
Hello @jenco36 and welcome to Soda community!
Sorry to hear about this. Community can't handle purchases issues as they contain sensitive infos of the player but you may ask Player Support (customer service) to send your missing items.
- 📱How to contact Player Support from mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send. Player Support will be able to have access to your history of transactions.
Check out this guide for directions step by step: 👇️
How to contact Player Support from the game to report Purchase issues!
- 💻️If you don't play Soda on mobile device then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
- It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.
How to find your user ID on Soda app: here
How to find your user ID on Facebook site: here
⚠️ If you didn't receive any of the items you purchased, then asking for a full refund would be your best choice.
Please read 👉️HERE for more directions on how to ask for a full refund.
