Support
Support
Crashed on moves purchase
Comments
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I used 10 of my gold bars to continue playing and I would have won the level but the game crashed on me! This is not the first time this has happened. Please either give me the 10 gold bars back or $2.99 plus tax so I can purchase some more. Thank you.
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Hello @jenco36 and welcome to Soda community!
Sorry to hear about this. Community can't handle purchases issues as they contain sensitive infos of the player but you may ask Player Support (customer service) to send your missing items.
- ๐ฑHow to contact Player Support from mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send. Player Support will be able to have access to your history of transactions.
Check out this guide for directions step by step: ๐๏ธ
How to contact Player Support from the game to report Purchase issues!
- ๐ป๏ธIf you don't play Soda on mobile device then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
- It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.
How to find your user ID on Soda app: here
How to find your user ID on Facebook site: here
โ ๏ธ If you didn't receive any of the items you purchased, then asking for a full refund would be your best choice.
Please read ๐๏ธHERE for more directions on how to ask for a full refund.
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