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Candy Crush Soda Saga not running in UAE

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Answers

  • marymeme
    marymeme Posts: 1

    Level 1

    edited August 2022

    Hi,


    Since 5 days whenever I try to sign in CC Soda I get this red sign


    "There was a connection error, try again in a bit"


    Am from UAE & my connection is fine nothing wrong with it!

    Am using CC Soda app to play on Samsung Galaxy S22 Ultra, it was working just fine but suddenly am getting offline mood in the game!


    I have king ID but it shows 0 although am @ level more than 2500 in the game .. I tried all the solutions that has been given here but still nothing change sadly .. so please help me



    Thank you

  • Yosca
    Yosca Posts: 17,871

    Hello @marymeme welcome to the Community.

    I am sorry to hear you have a connection error. Do you see this error?

    We are currently seeing more players from UAE experiencing this connection error. Apparently uninstalling and reinstalling doesn't help. We've reported it and the Studio is investigating what's causing this error, sorry.

  • CarolNassef
    CarolNassef Posts: 3

    Level 1

    It keeps saying can’t connect to server no internet my internet connection is fine it’s been like this for 3 weeks now I have forced closed the game and cleared the cache and reinstalled the game I have 5 go of storage and updated the game still same message it’s on the games end can you get this fixed please

  • marymeme
    marymeme Posts: 1

    Level 1

    Yes exactly! this is what I get everytime I try to log in, I've tried all solutions which were mentioned here & other pages as well but sadly nothing fix the problem 💔

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @CarolNassef and welcome to soda community!

    I'm sorry to heat about this. Currently there is a connection problem affecting some players' games and Soda Game Studio is investigating it. Hopefully we'll have updates on this situation thw coming week

    Would you mind giving these infos:

    • do you see a connection error message that says "there was a connection error, try again in a bit" when you visit profile settigns in Soda app?
    • which country are you playing from?

    thanks

  • Yosca
    Yosca Posts: 17,871

    It’s still under investigation @marymeme Hopefully we’ll know more next week. I’ll have your thread moved to the main thread.

  • snowflake2200
    snowflake2200 Posts: 3

    Level 1

    I need help in my game, it keeps showing a message that the internet connection is not available although my connection is working probably when i try to log in with my FB account, I logged out from my account and now I’m trying to log in and I can’t, help please

  • snowflake2200
    snowflake2200 Posts: 3

    Level 1

     need help in my game, it keeps showing a message that the internet connection is not available although my connection is working probably when i try to log in with my FB account, I logged out from my account and now I’m trying to log in and I can’t, help please

  • King_admin
    King_admin Posts: 3,792
    This discussion was created from comments split from: 💬 Need to talk in private to a moderator or Community Manager? Write here!.
  • Yosca
    Yosca Posts: 17,871

    Hello @snowflake2200 welcome to the Community

    What kind of error do you see? Like this? 👇


    If so, which country do you play?

    What is the make and model of your device?

    Do you play via King or Facebook account?

Hey! Would you like to give us your opinion?