Candy Crush Soda Saga not running in UAE

rewawady

Hi, i am getting this error for the past two weeks and its annoying. I have cleared cashe and even restarted the phone several times and even redownloaded the app. Still same issue.

my phone is iphone 12 promax and im in the UAE. Please assist asap

simplyP

Another player can’t play from UAE 🤔 Why?

Bron_wyn

I can not believe that you have still not been able to fix this error. I reported this on the 27 July & it is now the 10 August.

I am still not able to connect or login. I am from South Africa.

Surely the programmers can find a solution by now.

lulu_auh

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2327581#Comment_2327581

I absolutely agree

snowflake2200

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2331118#Comment_2331118

Yes i have the same message, I’m from the UAE, my device is iphone 13 pro max, and I’m using Facebook account to log in

CarolNassef

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2321631#Comment_2321631

I don’t know my user I’d number but my name I use on the game is sbd01 or carol nassef and no that is nor the error I’m getting it shows a unable to connect to the server on the 4 in a row I have done the update and reinstalled the game it’s on the server nd please get the server fixed I can’t do anything but play and my progress is not saving I should be on level 2826 but I’m on level 2791 on my iPad it’s on the games end not mine

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2333455#Comment_2333455

Hello!

thank you for infos. It is a known issue that is affecting other players as well. As of yesterday, when we asked community manager for updates, the problem is still being investigated by the Game Studio

Unfortunately due to this kind of problem the game is offline and is not able to connect to King servers and sync your progress. Old progress can always be retrieved but new progress is only saved locally on the device storage now which means it can be deleted if app is reinstalled, along with boosters.

Since it seems that this issue is region related, would you mind sharing which country you're playing from?

thanks

NourN

Hello,

issue is still ongoing even after yesterdays update.

Country UAE

zaini990

This is the third time we are telling our country and issue is still there. UAE

FluffyDinosaur

Hi everyone!

Just wanted to let you know we're working hard on solving this issue. I'm so sorry for the inconvenience! I'm reaching out to some of you in Private Message to ask for information that might help us better investigate the issue - so if you see a private message from me, please get back to me if you can 🤗