I cant sign into my account

Amjad_Alsmirat2012 · August 2022

Hi

this is an alternate account

i got to level 8128 on my main account

but suddenly i got an error and i cant sign back in the account to continue my progress.

my username is Hend_Mayyas1981

what should i do to solve this problem?

Pitty_Kitty · August 2022

hello @Amjad_Alsmirat2012 and welcome to Soda community!

let's find out what's going on. 🙂what type of error do you see, exactly?

in your screenshot only progress 8128 is being displayed, from your main account, I believe

do you read "there was a connection error, try again in a bit"?

thanks

Amjad_Alsmirat2012 · August 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2346602#Comment_2346602

yes the error is the same of this

There was a connection error Try again in a bit

and i have deleted the game and reinstalled it again but nothing changed 😔

Pitty_Kitty · August 2022

thanks for the infos @Amjad_Alsmirat2012

which country are you playing from?🙂

bayleyb707 · August 2022

same thing happened to me. I was on level 2000+ The geek squad said microsoft did an update and it jacked up a lot of things. I can not reinstall the game, so I had to start from level 1 on facebook???????????

Yosca · August 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2347158#Comment_2347158

Welcome to the Community @bayleyb707 Sorry to hear you lost your progress. Let’s try to find it back. Since you play through Facebook the levels are most likely saved on your Facebook account.

Try with reconnecting the game to Facebook so the game gets restored. If you have connection issues to Facebook, please head over here for help.

I cant sign into my account

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