Game keeps crashing

Hello there!

this original thread is very old so it doesn't help me much understand what's going on 🙂 the same advices are given initially because when there are no known issues in the game, we must start from the basics first since we mods (not King employees) cannot look into players games to see what's going on 🙂 After that we can start an in-depth investigation and if need be, pass on the case so the problem can be properly looked by the Game Studio. Hope this clarifies.

Back to the problem, please provide more details:

• which device do you use to play Soda? Please provide make and model
• does your device have at least 2 GB of free local storage?
• which is the latest version of software (operatating system) installed in your device? (e.g Android 11, iOS 15.6 etc.)
• which is the latest version of Soda app installed in your device?
• do you save your progress with a King account (email) or Facebook account?
• what is your game user ID? To find this number, tap twice on King logo you see at the top of settings page in Soda app. More infos here

please check out these guidelines and do let me know if they help or not.

don't hesitate to ask if you need help with finding infos above

thanks!

Hello!

No, your answers to my questions can't be found 😀 I also looked inside your comments history. that’s why I asked in the first place. Without those infos I can't help you

Unless you used a different account to comment.

If you don't need any help or your issue got resolved, that’s great.

Enjoy the rest of your day

Hello @JorgeLacerda and welcome to soda community!

this problem regarding Soda app in Windows devices has been reported to Soda Game Studio so they can look into this and find a solution 🙂 as soon as I have updates I'll report back to the community