Game keeps crashing

Annesy25

For a while now the game keeps crashing. It can happen following watching an ad, in the middle of a game or after winning a game. It registers the game is won but not any candies collected for rewards in the colour pass. Also if I’ve selected a booster and then the game tries to load and I get thrown out I lose the booster. No enjoyment in playing anymore as constantly loading and reloading the game. I’m on level 4218 so played for a long time. Also disappointed that if you lose a life you lose all levels of reward instead of just one like it used to be. It would also be good that whatever time you are given to play the game didn’t tick down if you can’t play straight for half an hour or more, should only tick down as you are logged in. I’ve tried the troubleshooting to try resolve the crashing issues and nothing changes. I’ve the latest iOS update on iPad and more than enough memory. My apps automatically update and clear the cache etc too. I see others have similar issues so please can it be sorted.

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simplyP

https://community.king.com/en/candy-crush-soda-saga/discussion/350575/game-keeps-crashing

That used to happened to me too. What solved for me is a new iPad 😁. If you already tried all troubleshooting then only option I see is to uninstall/reinstall the game. If you have lots of boosters, I recommend using back up feature thru iCloud. Check Apple site for more info.

Anettebendt

Geht mir genauso. Unzählige Male auch neu installiert. Ist offenbar ein Problem bei Ipad Spielern. Das Problem besteht bei mir, seit dem letzten Update. Alle anderen Spiele von King laufen ja einwandfrei. Liegt also nicht bei Apple. Und auf dem Handy (kein IPhone) geht es auch.

Nur mal zur Info für die Moderatoren.

shawncooper

How do you get your turn to play for prizes or finish your game if the game blacks out or has glitches that will not let you continue.

Lola_Pop

Hello @shawncooper and welcome to the Community!

Can you please tell us more about the glitches you're experiencing, and the device you're playing on? You can also try out these steps HERE to make sure everything's up to date and optimized 🤗

@Yosca , @Nix66 and @Pitty_Kitty are our Soda Mods and will be glad to help you further 😊

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moo_moo_49

I can not play diamonds and diaries on my computer i did before I did all that king comminute said do and nobody has fix it yeti play on my tablet and my phone but not on Facebook on pc can somebody get to fix it please

LynButtifant

I have the same problem as Kalliope - constant crashing, rewards not registering etc. I have also uninstalled and reinstalled the app with no difference. I note that King always give the same advice (which I have followed) but does nothing to solve this issue - and that there are an awful lot of unhappy players out there.

Well, I'm voting with my feet - I'm out of here :(