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Is there an issue with the store?
Hi Pitty Kitty, the issue after 5 hours has been resolved. The issue is definitely in the CCSS and CCS stores, after 5 hours I had the idea of looking up my Microsoft Account. Same info as is on the CCSS and CSS games, BUT, I entered it in the Microsoft Store billing and it worked okay. Once entered there it worked in both CCSS, and CSS stores (I had tried it in both stores just before going directly into the Microsoft Store billing information. Weird, maybe you can store the answer and help someone else. I have seen identical problems from time to time about every 6 months.
I forwarded the thread to community manager. Getting infos on this might take time 🙂
Isn't the message you just posted their reply?
Unfortunately they are not responding
Hello @UncleBobby1
Unfortunately it's not possible to get in touch with community manager as usual because winter holidays are ongoing.
if troubleshooting doesn't help then next option is contacting King Player Support directly from your app to notify them which you already did 🙂
Hi Robert, Thank you for getting in touch regarding the ongoing known issue in Candy Crush Soda Saga.
Rest assured, we are currently working to resolve the issue as soon as possible and get you back to playing Candy Crush Soda Saga.
In the meantime, you can check out our Community page here for up to date information regarding the game:
https://community.king.com/en/
We will keep you updated here with any new information.
Thank you for patience and have a delightful day!
Hello @UncleBobby1 and welcome to Soda community
there's no issue in Soda that the community is aware of at the moment
Did you try troubleshooting steps to see if it helps?
If you don't see it, please go ahead and:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
Let me know if it works 🙂
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Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
