New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
(SOLVED) Several issues in Soda, cannot play levels, make purchases, open store and more
Comments
-
Hello, I’m contacting today because I’m having issues loading candy crush soda saga after updating it to the latest version.
Whenever I try to load the game, it’s just stuck on a “loading screen”.
Ive tried all the necessary troubleshooting including:
Restarting the tablet
Uninstalling and Reinstalling the app
Clearing the cache and data
Checking that my tablet is up to date
Checking Memory and Storage
All the steps above didn’t work.
My tablet is a HUAWEI MediaPad T5, Model AGS2-W09.
Ive attached a screenshot of the issue below. I would appreciate your help in this matter.
Thanks
0 -
By the way this issue does not occur on Candy Crush Saga or Candy Crush Jelly.
1 -
Hello @linda12122 welcome to Soda Community
I am sorry you have this loading issue.
Thank you for telling us you that you have already done the troubleshooting and giving us some info about your device 🙂
- Do you log in with a King account (email address) or Facebook account?
- What is your game ID; here is how to find.
After I have received the information from you I will pass this on to the CM. However, since it is the weekend, the report will not be read until Monday, sorry.
0 -
Also, can you check which Android version you have? Android Settings- About Phone
0 -
I'm having the same issue can you escalate for me too please? SamiraC123 is my username
0 -
Hello @SamiraC123 welcome to Soda Community
I am sorry you have the same experience. We want as much information as possible to forward, so can you please answer the following questions:
- Do you play via King or Facebook account?
- Which platform do you use? Browser or app?
- What device do you play on? Make and model
- Which version Operating System do you have?
- Which version of the Soda app do you have?
- What is your Game ID? Tap or click HERE how to find. Please note, if you play another King game ( e.g. Jelly, Friends, CCS etc) and you have no problems with it, you can find your Game ID there just by following the steps.
It would be very helpful to know these answers, thanks 🙂
0 -
Hello thanks for your reply and help. Here is the information as requested:
I login with Facebook. My game ID is: 1008389320
Android version is 8.0.0
1 -
Thank you! I will forward it to the CM 🙂
0 -
Okay to see this I had to log in via Facebook but I have it now. User ID 14059020872
0 -
Why can't I log in now?
0