I have a problem logging in to the game, please help me.

Pitty_Kitty · February 2023

Hello @Darkness4darksid and welcome to Soda community!

We would love to help you, but we can only do so if you would be so kind to elaborate the problem and help us understand the issue first before getting to the solution 🙂

Two discussions have been opened by you in the past regarding this topic and we weren't able to obtain replies from you yet.

Please open these links and answer to these questions:

https://community.king.com/en/candy-crush-soda-saga/discussion/393320/take-care-of-my-problem

https://community.king.com/en/candy-crush-soda-saga/discussion/393940/problem-logging-into-the-game

Since this is a duplicate thread, it will be closed in order to avoid confusion

thanks for understanding

Darkness4darksid · February 2023

I have a problem to start the game, please take care of it. I joined the King site and joined. Why can't I enter the game?

ofatuitupou · February 2023

I wanna connect to my Facebook page to continue on my game

Darkness4darksid · February 2023

I still have a problem to enter the game, please help me. I tried several times, but I still have a problem

Darkness4darksid · February 2023

I still have a problem to enter the game, please help me. I tried several times, but I still have a problem

Yosca · February 2023

@Darkness4darksid

Since you don't want to answer our questions and we can't help you further, it's best to contact King Player Support 👉https://soporto.king.com/support Select topic “Account login Questions” Select subtopic “I have account login issues”

Thank you.

Pitty_Kitty · February 2023

Hello @Darkness4darksid

Please refrain from opening multiple discussions about the same topic. It doesn't help anyone and it's considered spamming. Check our House Rules

I understand you're new to the community and you're experiencing a game problem but you keep ignoring our requests to explain better what's going on in your game.

Please use your first discussion to comment about this topic. Use the chatbox of this discussion, type your comment and click "save" to post your comments in this discussion

https://community.king.com/en/candy-crush-soda-saga/discussion/393940/problem-logging-into-the-game

This duplicate post will be closed. Thanks for understanding

Pitty_Kitty · February 2023

Hello @Darkness4darksid

Since no further details have been provided about this issue, I can only suggest troubleshooting steps here.

If they don't solve the situation, then last resort option is trying to uninstall and reinstall the app. You should be able to log in to your game account after.

Note that you can restore your levels after reinstalling the app and logging in since you've been using a game account to save your progress.

However all your boosters will be deleted once you uninstall the app. You may contact King Player support and ask for a replacement in case you lose purchased items

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

I have a problem logging in to the game, please help me.

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