Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

so many issues!

Why has Candy Crush Soda become so annoying? It offers me a chance to "choose" my team members from friends, then lists only one name--of someone I do not know. I created a "team" with my best friend at one point, and it simply disappeared. Most annoyingly, it frequently opens on the level I have just completed when I sign in, not on the level I should be playing. Doesn't seem like the people running it really care anymore.

Welcome! 👋

Comments

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2565767#Comment_2565767

Hello @Susan_Jean and welcome to Soda community!

I'm sorry to heat that

which device do you use? make and model please
What is the latest version of device software installed in your device? E.g Android 13, iOS 16 etc. This is info should be found in your device settings "about phone"- "software information"
Does your device have at least 2 GB of free storage?

thanks

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2565829#Comment_2565829

Hello there!

sorry for the late reply, I lost track of this discussion but now that's been moved to Soda community I found it 🙂

Do you play Soda on app downloaded from Microsoft Store? Windows 10 computer maybe?

What is the latest version of Soda app currently installed? You should find this info when you open Microsoft Store app, look for Candy Crush Soda app description page, look below "additional information"

Or do you play on on Facebook platform on a browser?

If you play on Facebook platform, did you check for browser updates? More infos here

I assume you tried to clear cache of your browser then

Which browser do you use?

Does this issue happens in other browsers as well? Or is it only one browser affected

Also what's your game ID number:

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Let me know if you need further directions

Pitty_Kitty

Hello @Blondie10

As much as it frustrates you reading it, advising troubleshooting steps first helps moderators understand the situation and then make the investigation go forward since no player will post a support question with detailed list of what they 've already tried that's helpful for us. Remember we can only do an exhaust-all-possible options conversation before making a issue report to community manager because we can't look physically into your devices, only you do 🙂

which device do you use? make and model please
What is the latest version of device software installed in your device? E.g Android 13, iOS 16 etc. This is info should be found in your device settings "about phone"- "software information"

thanks

Blondie10

Game keeps crashing. I can't complete races or watch ads for extra moves... I get kicked out in the middle of the game all day every day. It just kicks me out. Don't give me this automated response about 2g spaces, uninstall, install, clear cache etc. I have done that a million times. 🤬

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/2565829#Comment_2565829

https://community.king.com/en/blog/discussion/comment/2565767#Comment_2565767

@Pitty_Kitty @Yosca

cdequaker

Thanks for your response. Playing on an ASUS HDMI Desktop computer. Other suggestions followed. Beyond that, I don't think I have enough computer knowledge to progress, but thanks.

Susan_Jean

Game keeps crashing

I've uninstalled the game and go load the game .

Lost a few items but the game still crushes

Pitty_Kitty

Hello @cdequaker and welcome to King community!

I'm sorry to hear you're experinecing this. It's the first report I read about something like this happening

Let's try to find out what's going on 🙂

Which device do you to play Soda? Make and model please

First, please make sure your Soda game is running in it's best conditions by checking troubleshooting steps. After checking those we can proceed to investigate this further

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

---

Let me know, thank you

Diamond_Lim

Hello there! @cdequaker 👋

Welcome to Sweet King Community! 👑

Don't worry! Let me tagging @Pitty_Kitty @Yosca who are Soda Moderators helping Soda Players around Soda Community! 😉

If you want to ask this game question, please click and ask on Candy Crush Soda Support Area here next time! Thanks! 👇🙏

https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

Comments

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2565767#Comment_2565767

Hello @Susan_Jean and welcome to Soda community!

I'm sorry to heat that

which device do you use? make and model please
What is the latest version of device software installed in your device? E.g Android 13, iOS 16 etc. This is info should be found in your device settings "about phone"- "software information"
Does your device have at least 2 GB of free storage?

thanks

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2565829#Comment_2565829

Hello there!

sorry for the late reply, I lost track of this discussion but now that's been moved to Soda community I found it 🙂

Do you play Soda on app downloaded from Microsoft Store? Windows 10 computer maybe?

Or do you play on on Facebook platform on a browser?

If you play on Facebook platform, did you check for browser updates? More infos here

I assume you tried to clear cache of your browser then

Which browser do you use?

Does this issue happens in other browsers as well? Or is it only one browser affected

Also what's your game ID number:

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Let me know if you need further directions

Pitty_Kitty

Hello @Blondie10

which device do you use? make and model please
What is the latest version of device software installed in your device? E.g Android 13, iOS 16 etc. This is info should be found in your device settings "about phone"- "software information"

thanks

Blondie10

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/2565829#Comment_2565829

https://community.king.com/en/blog/discussion/comment/2565767#Comment_2565767

@Pitty_Kitty @Yosca

cdequaker

Thanks for your response. Playing on an ASUS HDMI Desktop computer. Other suggestions followed. Beyond that, I don't think I have enough computer knowledge to progress, but thanks.

Susan_Jean

Game keeps crashing

I've uninstalled the game and go load the game .

Lost a few items but the game still crushes

Pitty_Kitty

Hello @cdequaker and welcome to King community!

I'm sorry to hear you're experinecing this. It's the first report I read about something like this happening

Let's try to find out what's going on 🙂

Which device do you to play Soda? Make and model please

First, please make sure your Soda game is running in it's best conditions by checking troubleshooting steps. After checking those we can proceed to investigate this further

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

---

Let me know, thank you

Diamond_Lim

Hello there! @cdequaker 👋

Welcome to Sweet King Community! 👑

Don't worry! Let me tagging @Pitty_Kitty @Yosca who are Soda Moderators helping Soda Players around Soda Community! 😉

If you want to ask this game question, please click and ask on Candy Crush Soda Support Area here next time! Thanks! 👇🙏

https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

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Hi Soda fans! 😍 November is a very busy month! Have you got big plans? I do 🍰 For this busy month I wanted to do a contest that's simple, easy, and fun! 😁 Get out your glasses 🤓 and use your brain to figure out this math puzzle 🧩 What to do✔️ Complete this math puzzle and post your answer using the spoiler to make it fun…

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!