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Connection issues on Candy Crush Soda
Haven’t been able to connect for Days. Cannot make purchases, fully participate in the game. Really makes it a lot less enjoyable. Not able to connect with friends. I’ve reached out to support several times only to receive the exact same suggestions. I’ve tried them all and nothing works.
Can this be fixed? I have iPhone 14 and 9th generation iPad. Restarted both several times, switched between Wi-Fi and network services and switched to airplane mode for 10 seconds.
Best Answer
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Hello @niani78
thanks for getting back to me 🙂
Sadly this error can happen and most of the times reinstalling the app effectively solves it apart from rare cases that need further investigation from Soda Studio.
Keep reading for more infos:
If you see "there was a connection error, try again in a bit" , I can suggest you try this trick to see if it works, it helped me 1 out of the 2 times it happened to me
- force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"
If this doesn't work then the solution that is usually able to fix this problem is to uninstall and reinstall Soda app.
This type of error appears when something unknown goes wrong in Soda app, the causes behind it can be various. It could be signalling that the game app got damaged. (This doesn't mean that there's something wrong with your device)
In this state, your game is offline: you can't play normally, save progress and make purchases. You can't contact Player Support directly from your app so they can't look into it.
Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device) and recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.
It's not ideal at all but it will allow you to play normally again.
-----
If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:
How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.
-----
If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here
Items obtained for free in the game can't be refunded as per terms and conditions of the game. More infos here.
1
Answers
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Hello @niani78 and welcome to Soda community!
What kind of connection error message do you see?
Is it this one?
thanks
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Yes, this is one of the error messages. Also, something went wrong, try again, store unavailable, etc.
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Hello. Any other suggestions for the ongoing connection issue? The error message you posted is the message I’m getting when I attempt to log in among others. Errors also occur when I attempt to send friends lives or if I request lives. I clearly have an internet connection for all of my other apps/King games. Is there an actual solution?
1 -
Hello @niani78
thanks for getting back to me 🙂
Sadly this error can happen and most of the times reinstalling the app effectively solves it apart from rare cases that need further investigation from Soda Studio.
Keep reading for more infos:
If you see "there was a connection error, try again in a bit" , I can suggest you try this trick to see if it works, it helped me 1 out of the 2 times it happened to me
- force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"
If this doesn't work then the solution that is usually able to fix this problem is to uninstall and reinstall Soda app.
This type of error appears when something unknown goes wrong in Soda app, the causes behind it can be various. It could be signalling that the game app got damaged. (This doesn't mean that there's something wrong with your device)
In this state, your game is offline: you can't play normally, save progress and make purchases. You can't contact Player Support directly from your app so they can't look into it.
Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device) and recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.
It's not ideal at all but it will allow you to play normally again.
-----
If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:
How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.
-----
If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here
Items obtained for free in the game can't be refunded as per terms and conditions of the game. More infos here.
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Thank you very much! Uninstalling and installing did the trick🤗
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I'm happy to hear that @niani78
Happy crushing 😊
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