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Since playing Wonder ball rewards after each level it freezes and I have to exit & reload every time
Hello
The weekly race window gets stuck - I have to close the game and re-open it... What's happening?
Thank you,
katmirkabot
Same issue here
This is still ongoing since I last reported. Getting to the point of just uninstalling the game altogether. Having to close out the game every time I get to that challenge screen and start the game up again every time is so annoying. Your developer needs to get rid of this and work on something different that will actually let us gamers play the game. I am on level 3015, maybe not as high as some but I play every morning....well here lately I play one or two rounds of opening and closing the game, getting pretty tired of waiting for developers to fix.
Any update on the fix?
Actually, I haven't encountered that screen. So, it hasn't been freezing up and not allowing me to close it.
thanks @Nanna70 !
Is the freezing issue gone @candycrazycat ? Is the weekly contest screen able to close once you click on "X" button?
thanks
Thank you for fixing the problem!
Hi, Nanna70 here.
ID number 13316115125
Thankyou
Hello @Nanna70 and @Enelra5691
Would you kindly share your game ID number with us to help Soda develepers solve this issue?
This way they can look into your games and see what's going on
Click HERE for instructions on how to find your game ID number
thanks!
Welcome to Soda Community @Enelra5691
I am sorry you have this experience 😢 We had more reports from Windows players and the Studio is working on a fix. So far we don’t have an update yet.
When you guys updated the game, it now freezes on this screen:
I have to close the game and start over. I've even unistalled and reinstalled the program. This works fine on my tablet, but not my PC. I'm running Windows 10
Hi Nanna70,
I'm sorry to hear that you're experiencing freezing issues in Soda. Could you explain a bit more when this issue happens?
Please also make sure that your game is up to date to the latest version. If it still does not work, please send us your player ID (here's instructions on how to find it) and we can investigate further.
Good luck with the weekly contest! 🤞
Hello @Nanna70 and welcome to Soda community!
Soda developers are aware of this issue and are working on a solution 🙂
It is freezing when you pass a level at the new weekly contest since the prizes changed to wonderballs.Please help 😫
Thankyou.
Hi everyone,
I'm sorry you're having trouble closing the Weekly Challenge pop-up. We're working to fix this as soon as possible. In the meantime, as you have already done, try force closing the game or updating it. We have reported this to the developers on our team who are looking into fixing this but if you need further assistance, please contact our customer support team.
Thank you for your understanding.
My Game ID is 4702512970
Hello @candycrazycat @Janice54
thanks for sharing the pictures 🙂 I'll forwading this issue to community manager, would you share your game ID numbers, please?
HERE's how to find it on Soda app
to check for Soda app updates, launch Microsoft Store, click on library and then "get updates"
I am having the same issues. Been playing this game for years but I will be damned if I have to close out the game everytime those screen come up in order to play 'one more round'. I have Windows 10 on my tablet and have never had any issues playing before. I will definitely delete this game if I cannot enjoy playing it. Why not allow us to close this page so we can keep playing...put the game back the way it was please.
New here? Sign in or create an account to join the fun.
Hello @katmirkabot welcomemto Soda Community
I’m sorry to hear this. We had some more players asking about this. Are you playing the game through Windows 10 or 11 app?
Did you check for game updates?
Please try troubleshooting first: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.
If that doesn’t work, what is your game ID? HERE's how to find it on Soda app.
Hello @jimsutton welcome to Soda Community
I’d rather that happen then what keeps happening to me at least your account Doesn’t keep getting deleted
I Tried the suggestions and it still did not work! My ID is 14287603199
Having the same problem for the last 3 days. Did all the troubleshooting, still the freezing after each game. Very irritating. My game ID is 11513000486.
Thank you for the info @Trupial I'll pass it on.
Did you try going into your App Store and seeing if you need to update the app
Same problem here. Did a reset and it worked for 2 plays. Contacted them 3 days ago and canned response was worthless. They owe me my place in the wonderballs and my extra items for not being able to advance without closing out and reopening.
User No 13795479896
Same problem I have tried logging out, binning cache, logging back in. Zilch difference. This is a big problem for people trying to play the game. It means having to shut down after each go and start up again. Must be costing the company money as surely no-one is going to pay to advance levels with this defect affecting their play.
When will this 'glitch' be fixed?
Hi, Any progress on a fix for my game freezing using windows 10 on attached screen
Thoroughly cheesed off with this situation.
Have to close the game every round to restart the game.
Didn't use to happen.
Do the developers not have any Q&A system before updating new features in the game. So,
Sorry to my team who I won't be able to daily help anymore.
Sorry to anyone for four in a row feature.
Sorry to anyone who picks me for the rescue buddies feature.
Sorry to my anyone teamed with me in the shipmates feature.
Sorry to my friends in the app.
But I'm not playing this game anymore until this gets fixed.
Try to go into your App Store and see if you need to do an update if that doesn’t work then try resetting your phone ting
Hello @BillyWizz27 and welcome to Soda community!
The studio is working on it but unfortunately we don't have any more updates on the situation
I'm really sorry for the inconvenience
Thanks for the reply Tina, tried resetting the app last week. All that happened was the game reset it self, put me back to level one, lost everything. The game eventually put me back to my current level, and restored my team, but I have lost all my bonuses, Not too bothered about that, I just want the game to be fixed.
see question above
Welcome to Soda Community @782H15
I am sorry you're experiencing this issue 😔 Several Windows players are having this problem and the Studio is working on a fix. Unfortunately we don't have an update yet.
All you can do is make sure your game and device have the latest updates.
Sorry for the inconvenience.
When the game was updated to giving wonderballs as a reward for the highest # of levels at the end of each week, when this is shown everytime my game freezes and I have to exit the game and re-log in each time to continue to play. Can you please fix this?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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