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Thanks for the reply! Here are my details:
iOS 16.4.1 and on a PC Windows 10
User ID: 13060367288
Hello @JuicyExplosion @monicstellina @oelkesm
I'm sorry to hear that, I'm sending a report to community manager.
Would you share your gaming details to help us investigate what happened?
How to find your user ID on Soda app: here
Thanks!
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I'm not sure if compensations are possible in this situation, I invite you to contact King Player support (customer service) directly from your Soda app. This community forum is not able to handle refunds.
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form to ensure better assistance, explain your problem and send.
HO vinto la gara delle caramelle gialle ma non Ho ricevuto il premio perché???😤
They must be having a lot of trouble with the yellow candies at the moment. I played an entire section of new levels today, where I finished first and won 15 gold bars, but I got ZERO credit for the yellow candies I collected (PC and iOS). I wonder if support can retroactively give credit for this type of problem. 🧐
I won the yellow candy challenge by about 3,000 candies and have not received my rewards yet. Can you please provide any help on this please? Thanks! ☺️
This same thing is happening to me. I get the pop up about collecting yellow candies when I open the game (on the PC and iOS), but no matter how many levels I play, they're not being collected or counted. Things were working fine for me yesterday. I've double checked for updates, but none are available.
Definitely. As stated before played 20 new levels with no yellow candies added
Thank you so much everyone! Forwarding this to the developers. Would you be able to tell me what device you are playing on? For example iPhone, Android, Windows etc.
I also wanted to ask, are you making sure you are playing new levels? Yellow candies are only collected in new levels, so it does not count if you play levels you have already beaten.
@FluffyDinosaur
I'm having the same problem. It added some from 2 levels then it quit adding them. Any one know what to do?
Yes, after app update, none of my yellow candies registered
Hi @teasir , I moved your comment here to the support area since this looks like an error! Am I correct in understanding that the yellow candies are not being collected even though you have played levels and collected them?
@Pitty_Kitty
I just finished 22 boards this afternoon and have zero yellow candies, #4. This is not fair
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New Sodalicious levels arrive every Friday! 🎉 Make sure to check your game for updates so you don’t miss out! 💜✨ 📱💻 Where are we now? 🔹 New levels unlock weekly on iOS, Android & Windows. 🔹 Windows players may have access to more levels earlier. Latest iOS/Android: episodes 1225, 1226, and 1227; with the final level being…
Searching for a team? This is where you can find one. Just comment below with your level and a bit about you and wait for people to send you team offers! Searching for a member for your team? Here's where you find one too! Check the applicants or post a story of your team and the expectations you have. Once you found an…
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Let's count in Soda guys! Rules Let's count! You can post as many countdowns as you can. Count the numbers and see how far we go! 🥤 Please do not post several times in a row and let others join in. Let's Go!
Hey everyone and happy new year! I know it's already halfway through January but time has really flown by. Since it's 2026, I thought, why not check in with everyone - where are you at in Soda right now, and what's your Soda goal for this year? 😁🥤 This can be a nice thing to look back to at the end of the year as well to…
No account yet? Sign up in 2 seconds! 🥇 Hello Sodalicious Community! It's time to show everybody who's a Candy Crush Soda Champion! Here's the one and only Level 1000 Badge for you! Isn't it wonderful? It will look amazing on your profile! 😏 In order to get it, simply share a screenshot of your level showing that you've…
Edit, February 4th 2025: Hello again, we have an update from the studio. The issue previously reported regarding Bake-A-Cake seems to have had several different parts which made it difficult to fix in a timely manner. Right now, this problem has been fixed for some, and it will require more time from the studio to…
Can you please bring back the chats, so teams can communicate with each other?
