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Thanks for the reply! Here are my details:
iOS 16.4.1 and on a PC Windows 10
User ID: 13060367288
Hello @JuicyExplosion @monicstellina @oelkesm
I'm sorry to hear that, I'm sending a report to community manager.
Would you share your gaming details to help us investigate what happened?
How to find your user ID on Soda app: here
Thanks!
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I'm not sure if compensations are possible in this situation, I invite you to contact King Player support (customer service) directly from your Soda app. This community forum is not able to handle refunds.
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form to ensure better assistance, explain your problem and send.
HO vinto la gara delle caramelle gialle ma non Ho ricevuto il premio perché???😤
They must be having a lot of trouble with the yellow candies at the moment. I played an entire section of new levels today, where I finished first and won 15 gold bars, but I got ZERO credit for the yellow candies I collected (PC and iOS). I wonder if support can retroactively give credit for this type of problem. 🧐
I won the yellow candy challenge by about 3,000 candies and have not received my rewards yet. Can you please provide any help on this please? Thanks! ☺️
This same thing is happening to me. I get the pop up about collecting yellow candies when I open the game (on the PC and iOS), but no matter how many levels I play, they're not being collected or counted. Things were working fine for me yesterday. I've double checked for updates, but none are available.
Definitely. As stated before played 20 new levels with no yellow candies added
Thank you so much everyone! Forwarding this to the developers. Would you be able to tell me what device you are playing on? For example iPhone, Android, Windows etc.
I also wanted to ask, are you making sure you are playing new levels? Yellow candies are only collected in new levels, so it does not count if you play levels you have already beaten.
@FluffyDinosaur
I'm having the same problem. It added some from 2 levels then it quit adding them. Any one know what to do?
Yes, after app update, none of my yellow candies registered
Hi @teasir , I moved your comment here to the support area since this looks like an error! Am I correct in understanding that the yellow candies are not being collected even though you have played levels and collected them?
@Pitty_Kitty
I just finished 22 boards this afternoon and have zero yellow candies, #4. This is not fair
December is here, and we’re closing out the year with a month full of festive fun, frosty competitions, and a few exciting improvements you’ve been asking for. Whether you’re settling in with a warm drink or smashing levels on the go, here’s everything happening in Soda this month. ❄️🥰 🏆 Soda Cup, Ice Hockey Edition Our…
Hello Soda Sparklers! 😊 This is Hot Tracks Part for Soda Sparklers 🔥, feedback thread for New Released Levels of this week ! [Level 18,161 ~ 18,205] 🔎 What Do You Love To Share For These New Released Levels? Tips & Tricks for these levels? Any feedback, improvements, suggestions, or any issues found in these levels? Any…
Hi Soda fans! 😍 November is a very busy month! Have you got big plans? I do 🍰 For this busy month I wanted to do a contest that's simple, easy, and fun! 😁 Get out your glasses 🤓 and use your brain to figure out this math puzzle 🧩 What to do✔️ Complete this math puzzle and post your answer using the spoiler to make it fun…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hi players 👋🏻 Let's e-meet in the off topic area here in this thread. Having chit chats, sharing gifs; simply having fun. 1 thread where we can talk about anything (competitions, events, daily life, etc.) What do you think? Keep it nice and clean 🤗 (Spoiler)
Hi soda lovers 🙋♀️🥤 December is a happy holidays month 🎁🥳 How would you like to win this beautiful badge created by @bearwithme Here is how….. Below is a sentence you must unscamble the words to the corresponding symbols to complete our message to you 🎄✨️ And here are the scrambled words with their symbol next to them…
Let's count in Soda guys! Rules Let's count! You can post as many countdowns as you can! Since this is user-made, I allow you to chat here 😉 Just count the numbers and see how far we go! 🥤 Please do not post several times in a row and let others join in. Let's Go!
