Kimmy's Candy Hunt not collecting yellow candies

Pitty_Kitty · April 2023

Hello @JuicyExplosion @monicstellina @oelkesm

I'm sorry to hear that, I'm sending a report to community manager.

Would you share your gaming details to help us investigate what happened?

Which device do you use to play Soda? Make and model please
What is your game ID number?

How to find your user ID on Soda app: here

Thanks!

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I'm not sure if compensations are possible in this situation, I invite you to contact King Player support (customer service) directly from your Soda app. This community forum is not able to handle refunds.

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form to ensure better assistance, explain your problem and send.

oelkesm · April 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2613162#Comment_2613162

Thanks for the reply! Here are my details:

iOS 16.4.1 and on a PC Windows 10

User ID: 13060367288

Pitty_Kitty · April 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2613745#Comment_2613745

Thanks!

I'll pass these on to community manager.

I'll let your know when I have news

crazycatslady · April 2023

I’m also not receiving yellow candies despite passing levels. I had the same issue last week. Came first in the weekly race but 0 yellow candy count.

Shelleydale · April 2023

Well they are not taking care of me. I am on level 11,440, that is, the end of the available levels. For those who don't know, new levels appear every Friday morning EST, and only 45 levels are given each week. I purposely 'saved' 14 levels from the previous week so that I would have at least a fighting chance to score first in the weekly race and in the egg collection competitions ( i.e. I had the chance to score 55 levels maximum and however many yellow eggs I could collect over that many levels. Low and behold, from Monday to today, I had no chance to collect the eggs despite receiving the " invite" to play, and although I have completed all my available levels, today, when theoretically I can once again collect eggs (based on the icon on my front page) I find that I am on '0'!!! I now have to wait until Friday to accumulate eggs, when I get new levels to play again. How am I to be reimbursed then?

FluffyDinosaur · April 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2615737#Comment_2615737

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2615929#Comment_2615929

Hi Shelleydale and Crazycatslady, I moved your comments to discussion since this is another issue.

To all the players having the issue with yellow candies not being collected, I just wanted to let you know that our team is investigating it but that we do not have a solution yet. It would be very helpful to us if you could let us know the following information:

1) What device are you playing on?

2) What is your Soda Player ID? Here's information on how you can find it

3) Are you playing on more than one device?

Thank you and sorry for the trouble this is causing you.

Katey · April 2023

Last week I didn't receive my rewards for first place, and this week the game isn't showing my progress or counting up my yellow candies. This game is getting increasingly difficult to play.

Yosca · April 2023

Hello @Katey welcome to Soda Community.

I am sorry to hear this. Some players are experiencing problems with Kimmy's Candy Hunt and the Studio is aware. Would you share some details to help the Studio investigate what happened?

1) What device are you playing on? (Make and model)

2) What is your Player ID? Here's information on how you can find it

3) Are you playing on more than one device?

emdawg · April 2023

I am also having this issue. The prompt to collect yellow candies pops up, and in the levels it counts the yellow candies I’ve collected, but when I win the level, no board pops up showing my total number of yellow candies collected. It’s very frustrating.

Shina04 · May 2023

Hi myself shina

I am also facing same problem thst i am also having this issue. The prompt to collect yellow candies pops up, and in the levels it counts the yellow candies I’ve collected, but when I win the level, no board pops up showing my total number of yellow candies collected. Its happened last time and now its also happening if board not show how can i know my rank. It’s very frustrating.

I am playing from samsung m32 4g

My id 1083177961

Thanks

Kimmy's Candy Hunt not collecting yellow candies

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