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Why is not worked

Szépségem Posts: 27 Level 2

Despite the updates, the error remained. Should I delete it?

Best Answer


  • Yosca
    Yosca Posts: 12,577 Soda Moderator

    Hello @Szépségem welcome to Soda Community

    I’m so sorry to hear this. Please check your profile. Do you see an error like this?

    If you don’t see this error, can you please do the troubleshooting again?

    provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Replay some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

  • Szépségem
    Szépségem Posts: 27 Level 2

    I see this error that the picture shows.

  • Yosca
    Yosca Posts: 12,577 Soda Moderator

    You could try a trick, which helped @pitty_kitty once.(you can find her tutorial here)

    Her trick: Force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

    If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.

    This type of error appears when something unknown goes wrong in the Soda app and it often indicates that the game app has become corrupted.

    In this state, your game is offline: you will not be able to play normally, save progress, and make purchases. You can't contact Player Support directly from your app so they can't look into it.

    Unfortunately, uninstalling the app will delete all your boosters (they are stored in your device’s memory) and recent progress you made while offline due to this issue. If you have a King/Facebook account, you can recover all gold bars and progress made before this issue occurred.

    If all or part of your progress is lost after reinstalling the app, create an account if you don't have one yet and contact Player Support so they can manually restore your progress to your account. How to contact:

    • tap on the blue gear
    • tap on “question mark”
    • tap on “my game progress”
    • tap on “the progress I made isn’t showing in my game”
    • scroll down, tap on “contact us”
    • choose topic “lost progress”, subtopic “I lost my progress”
  • Yosca
    Yosca Posts: 12,577 Soda Moderator
    Answer ✓

    If you've lost purchased items that you haven't used yet, please also contact Player Support.

  • Szépségem
    Szépségem Posts: 27 Level 2

    Thanks for the help. I tried every trick. Unfortunately I had to delete the game! I've lost a lot of help, but I'll collect it again soon!

  • Yosca
    Yosca Posts: 12,577 Soda Moderator

    Oh I’m so sorry to hear you had to uninstall the game 😕 Hope you have replenished boosters again soon 💪🤞

    Happy crushing 🤗

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