Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
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Cannot login my account on new device.

gmfgmf

I am trying to login my account on new device. this account works fine on all my previous devices.

System always promote that account or password is wrong.

So I tried to reset password, but system said this account does not exist.

Then I tried to create new account with the same email address and succeeded, but all my progress is missing.

I now have to two account with the same email address.

Look forward to the support.

Thank you

Jason

Accepted answers

All comments

gmfgmf

Hi Pitty_Kitty, I had contacted player support and submitted my issue. but my issue never get resolved but a standard reply tell me how to raise my question on this community.

Pitty_Kitty

Hello @gmfgmf and welcome to Soda community!

I advise to contat Player Support from the device where your progress is up to date. This way they're able to retrieve account data from your Soda app.

Please use the link provided by @Shina04 only if you're not able to reach Player Support via Soda app

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "account login questions/issues" and "I have account login issues". Explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

It's odd your were able to create another account with same the email address, it shouldn't have been possible. Player Support is able to read data about your account and progress starting from your game ID provided by soda app.

If something goes wrong and you lose access to your account, Player Support to able to reset password and/or manually restore your progress.

Shina04

https://soporto.king.com/contact. Drop your message there.

Shina04

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2652060#Comment_2652060

Yea please take these screenshots and there is option of "Contact Us". Then post it there. U will get reply soon.

gmfgmf

New account and progress:

gmfgmf

Original account and progress:

Screenshot_20230527_125918_com.gspace.android.jpg

Screenshot_20230527_125854_com.gspace.android.jpg

gmfgmf

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2652054#Comment_2652054

I did, but got reply from community team ask me to post question on community.

Shina04

https://community.king.com/en/candy-crush-soda-saga/discussion/405596/cannot-login-my-account-on-new-device

Please take screenshots and send to community team.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Shina04

https://community.king.com/en/candy-crush-soda-saga/discussion/405596/cannot-login-my-account-on-new-device

Please take screenshots and send to community team.

gmfgmf

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2652054#Comment_2652054

I did, but got reply from community team ask me to post question on community.

gmfgmf

Original account and progress:

gmfgmf

New account and progress:

Shina04

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2652060#Comment_2652060

Yea please take these screenshots and there is option of "Contact Us". Then post it there. U will get reply soon.

Shina04

https://soporto.king.com/contact. Drop your message there.

Pitty_Kitty

Hello @gmfgmf and welcome to Soda community!

I advise to contat Player Support from the device where your progress is up to date. This way they're able to retrieve account data from your Soda app.

Please use the link provided by @Shina04 only if you're not able to reach Player Support via Soda app

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "account login questions/issues" and "I have account login issues". Explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

If something goes wrong and you lose access to your account, Player Support to able to reset password and/or manually restore your progress.

gmfgmf

Hi Pitty_Kitty, I had contacted player support and submitted my issue. but my issue never get resolved but a standard reply tell me how to raise my question on this community.

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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