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Update today-the game is not working after update, why? Cannot open it
Hi!
I heard back:
Unfortunately it can take a little longer for us to get a response from Soda Studio when only one player is affected by an issue like this.
Hi Have you heard anything from the community manager? Thanks
Ok I take that back. It's crashed twice just now. Ughhhhh
Hi, idk if they fixed it or luck, but it hasn't crashed recently. Knock on wood!! Thank you all
No. I've asked again ๐
Any news? Thanks
Here's the version soda app. Thanks again!!! :-)
Hi thank you. How can I tell what version of Soda I have?
thanks for sharing screenshots, infos found ๐
The Android version (software version) is 11 as per your screenshot
Soda app installed in your phone is 1.246.2? Or is it different?
I'll pass this on to Community Manager so this issue can be looked into; CM is not at work at weekends so I'll let you know when I have news
We're you able to find anything out pitty_kitty?
Dutch to English You can no longer play. Still waiting for lives!! Not fun anymore when you ๏ปฟare finished after 5 lives and you have to click everything again for lives and wait again. Not a nice update!!
Edited by CM:ย ๐คย Oops! Please repost in English so everyone can understand! Check out ourย House Rules!
Hi, I hope you can help me, thank you. My # 13600765855
My phone says, TCL , model A600DL
The CPU is sm4250
Build# TCL vAC2
Like where yours says Samsung on the back of your phone, mine says TCL. In "about phone" there's no word software anywhere in that list of info. Even in sub categories like "other specs" there's no software data. Also I'm running the current soda game. I cleared data and cleared cache, uninstalled, reinstalled yesterday. Thanks I hope that helps.
Hello @Susiesyzygy
Let's try to find out what's going on ๐
Are you sure that's the make and model of your device? When I look it up online, no specific device can be found among the results.
I own a Samsung device that supports Android too, I can find model name and model number after visiting device settings and "about phone": Galaxy A20e and SM-A202F/DS
Are you able to find the make and model this way?
Also what is your Android software version? It can be found in "about phone" - "software information"
what is the current version of Soda app installed?
what is your game ID number? This info can be found in profile settings of your Soda app. Tap twice on the King logo you see at the top. More infos here
Thanks
Hi, I'm having a crashing problem as well. Rebooted phone, cleared data, cache, plenty GB, reinstalled 3xs, looked for updates, but still happens. I'll be playing a level then towards the end it will go to orange screen saying ... Loading. But right before that it goes to my blue wallpaper of my phone's home screen minus icons. I have Android TCL vAC2. Anyone have any ideas? I'm level 4162. Thanks in advance! P.s. I have fast wifi also so not that either. ๐
Hello @Hajnika and welcome to Soda community!
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*it depends on on the type of the device.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
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I have written and written even put in a dispute with my bank paid 14.99 for 130 gold bars got message no money was taken from my account but it was and never received gold bars I enjoy the game Candy Crush Soda but I willnever again purchase anything from them
When i got to level 76, the episode looked exactly like episode 4, what's going on? (I am not new to candy crush soda, i got to about level 1060, but due to the music change, i really didn't like it, so i installed an older version, Sure, gold bars don't work or load, but i can still enjoy CCSS.)
I Need HELP please....I should be at #569 with 20 GOLD BARS AS A BEAR PROFILE Picture, However, You guys SENT ME BACK TO #1 as a COW. YOU ARE MEAN!!!! I have been playing from #1 yesterday, I am at #55 level. right now, but IVE been Pretty angry about this since you Guys all screwed my account OVER yesterday!! Pleaseโฆ
I want to change my name in soda crush saga game?
I was playing this morning and all of a sudden the game graphics went to hell, no explosions, nothing like that and my in game power ups are dialed disabled. I can click on them but nothing happens. Please advise.
Hi Soda fans! ๐ Some players have reported seeing a profile picture they didnโt choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. Whatโs happening? You may see a profile picture that isnโt yours You might not be able to change your avatar right now ๐ก Good to know: Thisโฆ
๐จ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! ๐ ๐ How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andโฆ
