Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
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Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

What are you going to do to reimburse me for Lost boosters?

I was forced to reinstall both soda & friends because they kept shutting down as soon as I ran out of lives. However, this issue is specific to soda.

After reinstalling, I signed back in, while my progress was saved, all of my boosters were gone and I want them all back! There were dozens. I paid a lot of money over the years along with countless hours playing, to accumulate them and am extremely frustrated.

What are you going to do to reimburse me?

Accepted answers

All comments

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2741358#Comment_2741358

Hello again @goomanchoo

As you said in your comment:

I was forced to reinstall both soda & friends because they kept shutting down as soon as I ran out of lives. However, this issue is specific to soda.

After reinstalling, I signed back in, while my progress was saved, all of my boosters were gone and I want them all back!

The Community cannot reimburse only Player Support/Customer Care can. Btw, your first complaint and my answer was from 2021.

goomanchoo

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1963336#Comment_1963336

It's not the boosters, it's that the boosters constantly fail so you end up losing lives unnecessarily. That's my complaint and I haven't uninstalled/ reinstalled the app.

Yosca

Hello and welcome to the Community @goomanchoo

I am sorry to hear you lost your boosters. We never recommend uninstall and reinstall, it’s a last resolution.

As boosters are items saved directly onto your device's memory, so that you can use them offline, reinstalling the game will unfortunately delete all of these items. If you lose any boosters that you have purchased please reach out to our Customer Care team using the 'Contact us' option directly from your device (this way support will have all the details needed to help):

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap on "Contact Us"

If you get problems again with your game, please follow the steps in the link below 👇🏻

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Yosca

Hello and welcome to the Community @goomanchoo

I am sorry to hear you lost your boosters. We never recommend uninstall and reinstall, it’s a last resolution.

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap on "Contact Us"

If you get problems again with your game, please follow the steps in the link below 👇🏻

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

goomanchoo

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1963336#Comment_1963336

It's not the boosters, it's that the boosters constantly fail so you end up losing lives unnecessarily. That's my complaint and I haven't uninstalled/ reinstalled the app.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2741358#Comment_2741358

Hello again @goomanchoo

As you said in your comment:

I was forced to reinstall both soda & friends because they kept shutting down as soon as I ran out of lives. However, this issue is specific to soda.

After reinstalling, I signed back in, while my progress was saved, all of my boosters were gone and I want them all back!

The Community cannot reimburse only Player Support/Customer Care can. Btw, your first complaint and my answer was from 2021.

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Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

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