🥳 Soda 10th Anniversary Season is here!
🏆 Soda Cup is back, with the biggest prize yet!
📝 Join the weekly Soda quiz for rewards!
🖼 Send a birthday card and get FREE wallpapers!
What are you going to do to reimburse me for Lost boosters?
Level 2
I was forced to reinstall both soda & friends because they kept shutting down as soon as I ran out of lives. However, this issue is specific to soda.
After reinstalling, I signed back in, while my progress was saved, all of my boosters were gone and I want them all back! There were dozens. I paid a lot of money over the years along with countless hours playing, to accumulate them and am extremely frustrated.
What are you going to do to reimburse me?
Answers
-
Hello and welcome to the Community @goomanchoo
I am sorry to hear you lost your boosters. We never recommend uninstall and reinstall, it’s a last resolution.
As boosters are items saved directly onto your device's memory, so that you can use them offline, reinstalling the game will unfortunately delete all of these items. If you lose any boosters that you have purchased please reach out to our Customer Care team using the 'Contact us' option directly from your device (this way support will have all the details needed to help):
- Open the game app
- Tap on the? mark
- Tap on Purchase and Gold Bars
- Scroll down to the bottom and tap on "Contact Us"
If you get problems again with your game, please follow the steps in the link below 👇🏻
-
Hello again @goomanchoo
As you said in your comment:
I was forced to reinstall both soda & friends because they kept shutting down as soon as I ran out of lives. However, this issue is specific to soda.
After reinstalling, I signed back in, while my progress was saved, all of my boosters were gone and I want them all back!
The Community cannot reimburse only Player Support/Customer Care can. Btw, your first complaint and my answer was from 2021.
