Need a Helping Hand? 💭
Got a game question or need help? This is the place to ask!
Hi @Adav 🙂 Still not getting lives? I'm sharing my link here so you can add me as a friend and then we can try to see if you receive lives and if I can see your request.
Hey there,
Come join me in Candy Crush Soda Saga. We'll have loads of fun!
Follow this link to add me as your friend: https://ccss.play.king.com/EOGi/?deep_link_value=dpid%3D1000441%26actionCode%3D965156316
The link expires in 7 days and can only be used once. Don't miss out!
I still don't get lives and I've gotten only 3 boosters in comparison to the dozens I've given out. It's safe to say this is obviously a really bad problem because it appears EVERYONE is having issues. This has been an extremely poor roll-out of these new game features and this is not the only format where people are complaining. A LOT.
Hello @Ynkeecajun Yes, the Studio has updated some bug and issue fixes in the game. When you have the latest version 1.249.2 and open the game daily (play a few levels, clear the cache -> not data!) your game will be updated. If you are still not receiving help from friends, the Studio would like more information to investigate further.
First check with your friends if they have sent you help! If yes the Studio would like to know:
1- what time was the request granted
2- what device are you playing the game on
3- what is your game ID (how to find on Soda app click here
Hello @Trugrit Sorry to hear you’re not receiving lives. The Studio has fixed some issues and you should receive help from your friends. Have you checked with your friends if they sent you help? If yes, please help us to investigate further and provide us with more info.
The Studio would like to know:
1- what time was the request granted
2- what device are you playing the game on
3- what is your game ID (how to find on Soda app click here)
I don't play on Facebook myself either. That is still an issue that Microsoft app players are experiencing 🤦 and has been reported on. You could post a link here so that I can accept it.
To get that link:
-open Social Hub
-click on Friends
-click on add more Friends
-click on invite Friends
-click on mail/notes
-your email/notes opens with the link. Then you can copy and paste it into this thread.