Game won't load on windows 10 - ❗Under investigation
I have the download from the Microsoft store and as of this morning, my game won't load at all. It briefly flashes open and then shuts down immediately. I have uninstalled and reinstalled the game, as well as restarted my pc and no improvement. All browsers have been cleaned, but that shouldn't have any effect as again, I am using the Microsoft download. How do I fix this or is it you guys?
Best Answers
-
Let me simplify my post to minimize confusion. 🙂
1.) Suggested solution by @ruthreynals
2.) Article that explain what Microsoft Visual C++ Redistributable is and why it's crucial component when it comes to Windows application.
3.) Link to the latest supported Microsoft Visual C++ Redistributable downloads
I hope this will help everyone!
-
Hello everyone and thank you for taking the time to report this issue you are having with not being able to load the game on Windows platform!
Our Team is currently investigating this issue but in the meantime, our community member @SApple2 has provided a workaround that has been helpful for other and we encourage you to try the following:
1.) Suggested solution by @ruthreynals
2.) Article that explain what Microsoft Visual C++ Redistributable is and why it's crucial component when it comes to Windows application.
What Is the Microsoft Visual C++ Redistributable Used For?
https://www.makeuseof.com/microsoft-visual-c-redistributable-guide/
Lots of apps require the Microsoft Visual C++ Redistributable to run, but what on Earth is it?
3.) Link to the latest supported Microsoft Visual C++ Redistributable downloads
Latest supported Visual C++ Redistributable downloads
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
We hope this will come in handy and know that we continue to investigate and hope to have this solved as soon as possible.
In the meantime, you can also play on mobile devices!
Thanks and appreciate your patience 🙂
Answers
-
Hi @Crees
I'm also on Windows 10. I have an automatic update of this game. The last update was yesterday. If you don't get an automatic update, you might want to visit the Microsoft Store and check for the current update and download that. If it still does not work after that then try to get support from CCSS:
Go to the Help Center - https://community.king.com/en/candy-crush-soda-saga/kb See if your problem can be solved under Technical & Connection Issues. If not, click "Contact us" below. You can fill in your need.
I hope this helps.
-
Automatic update is an option on Windows Update. Yes. Uninstalling and reinstalling should have taken cared of the current update unless it was done prior. If you did it after the update and still won't work then I also suggested to get help from the Help Center.
We downloaded the game from the same place and we are using the same type of device, mine works perfectly fine so it could be specific to your need. Perhaps King's Player Support can help you.
I'm just trying to help. I'm not an expert. Peace 🙂
-
