Lost my Streak
Answers
-
I've just had a similar problem with the Weekly Contest. I logged on and claimed my prize for coming 2nd, but it did not register on the Podium Streak which has now been wiped clean and have to start again. It should have added a 2nd green tick. Fortunately I have screenshots for the last two weeks but don't know if this will count for proof.
-
Hello @HazelAskey52 @LisaEarnshaw and welcome to Soda community!
Please also try to contact King Player Support directly from your Soda app so they can retrieve infos about your game and look into this. Screenshots are very helpful, you'll be able to send them too after a King employee reaches out to you🙂
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings (gear icon)- click "?" Icon- select any topic and subptopic- scroll down the page and click "contact us". Select topic "events or features issues", select subtopic "I have a bug with an Event or Feature". Fill in the form and send.
Streaks and badges/ribbons are not items stored on King servers so they cannot be restored if they're lost, I'm sorry.
-
Thanks for your reply on here. I did contact King Support from my Win 10 app on my pc, received a "standard" reply saying bad luck but there was nothing they could do regarding the loss of 2 weeks Weekly Contest progress as it could be due to many causes including a glitch in the game. This is very disappointing as it also removed last weeks progress too which means there is no chance of winning the super wonderball next week. It would have been a nice gesture to be awarded with other boosters to make up for the loss. The screenshots were not required either.
-
-
Hello @HazelAskey52 !
I'm very sorry to hear that. Today we were informed there's an ongoing problem in Weekly Contest
Keep an eye on this thread for updates on the situation:
Ongoing issue: I lost my progress in the Weekly Race
