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🐝🍯 Bee Season has arrived in Soda!
🏢👀 Have a behind the scenes look at the King offices!
Give feedback on topics!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
Can´t play my next level
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Melanie_Bessem
Posts: 8 Level 2
in Support
Hi, I´m at level 2036 Candy Crush Soda Saga but when I want to play it only gives me the notification "unlock level 1919 to receive this present". I cannot play the level itself, it only gives me this notification. And apparently I´ve been missing out on some rewards as well...
Best Answers
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Hi @Melanie_Bessem, I know exactly what is wrong! Look at your print screen at level 1989. Do you see that there are no stars on it? That is because your avatar is stuck on that level and that is why it keeps opening to that level. You have to replay the level, clear it and then refresh the game and then it will advance to your current level.
Answers
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You might want to try some troubleshooting to see if it clears up. You didn't say where you are playing the game. Below is some information for IOS and Android devices.IOS
https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest
Android
https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latestI would also like you to please check if you have the most recent version of the game.On Android, Go to Settings > application settings > manage application, then tap on the app. It'll say the version you are running under the name.On Apple, Go to the App store > click on the game app, and it will say it under the name.The current version of CC Soda Saga is now 1.127.3
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Hi @Melanie_Bessem, I know exactly what is wrong! Look at your print screen at level 1989. Do you see that there are no stars on it? That is because your avatar is stuck on that level and that is why it keeps opening to that level. You have to replay the level, clear it and then refresh the game and then it will advance to your current level.
