Why has my candy crush gone back to the old settings of rewards even the levels are different now I
Answers
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Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Contact us
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Hello @clitlover63🤗 A Warm Welcome to our sweet King Community!
I need some details to understand the issue please...
Which device are you using? If you are on a mobile device, can you check the App version you have right now?
Few questions...
1) You said you lost everything! Did you mean the boosters or the level progress?
If it is the boosters, did you reinstall the game or change your device? Did your game crash?
2) What do you mean by "it gone back to old rewards"? Are you talking about a feature?
Can you show me a screenshot of your rewards and the feature?
3) I need to see screenshots of your game levels too please!
TO reply back, you can simply type in the blank box given below. To post the screenshots, tap on the 2nd icon located in the bottom left corner of the comment box.
Hope to talk to you soon🍫🍫
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Yes I lost all boosters but managed only to get levels back this all happened after a secrurity update on my iPad.
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Hope this helps
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Hi @clitlover63🤗 Thank you for the screenshots!
Currently, you are in Candy Crush Saga area. You are having the issue in Candy Crush Soda Saga! I won't be able to help you out properly as I am not aware about these issues!
Let me call in our Soda Saga Moderators @Pitty_Kitty and @Yosca to explain and help you out with the issue🍫🍫
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Any news of such yet please
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Hello again @clitlover63🤗 A Sweet Saturday!
I am sorry! It looks like my friends did not receive my tag! Let me give them a shout out one more time...
@Pitty_Kitty and @Yosca, can you please help our friend please?
Thank you🍫🍫
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Hello @clitlover63 and welcome to Soda community!
Do you mean your game has connection issues and features don't work properly?
Please check troubleshooting steps and let me know if the issue persists afterwards:
- Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.
If you don't see this kind of error message, please go ahead and:
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
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As for your boosters, check our guide here
If boosters don't appear then it would seem they're permanently lost due to this glitch.
King can offer support and replacement for any you've purchased but not yet used.
How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost lost items". Explain your problem and send.
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The actual issue is apparently I’m opening the candy crush soda app and playing candy crush saga , I’m playing on the iPad with Crome. weather or not this makes any difference I don’t know. Sorry I’m not that tech minded, any help is.very much appreciated, I will try your instructions and let you the outcome.
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