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Why can’t I watch ads and get extra moves anymore?
Answers
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Hello @Nawg1980 and welcome to Soda community!
As for the ads, that may happen; ads feature may be temporarily absent and then reappear again in the future. Not all players have ads feature at the same time so it rotates among players.
As for 4 in a row, that should only happen if you didn't contribute in completing a column or row together. If you do contribute and that happens then it's an anomaly and we can investigate 🙂
Would you please let me know if this issue still happens after your try troubleshooting steps?
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
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If still happens after troubleshooting please provide these details:
- which device do you use? (make and model)
- what's your game ID number? How to find your user ID on Soda app: here
- Would you be able to take screenshots of 4 in a row glitch? It'd be very helpful
thanks
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how to take a screenshot: https://www.take-a-screenshot.org/
Save the image on your device storage if you use a computer.
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
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Ad's sometimes appear and sometimes absent..be prepared.. and try to complete 4 rows in columns yourself. U will definitely got rewards.
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I am also not seeing the ads any longer. One day I did & then the next day gone. I've done the trouble shooting listed above & still no ads. I am at level 9759 in the game.
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I used to watch the ads and get 5 extra moves and that isn’t an option anymore. Since I made my firs payment for coins ads are gone.
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Same here. Very disappointing.
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I’m so frustrated with the game now. No chance to get extra moves anymore. I paid for a boost last week for the first time ever and lost the opportunity for ads? I will never pay again and am ready to quit the game after years of playing.
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I also haven’t been able to see ads that allow extra moves for many months. It doesn’t make my play fun anymore, especially when I only need a move or two to move on with the game. Please bring back extra moves
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Watch ads not available watching video no work
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AA me ha fatto uguale, oltre a non vedere gli annunci, ce ne si quelli che iniziano e si bloccato senza possibilità di chiudere manca la x e quando torni indietro ti dice: ops devi guardare tutto il video per avere il premio. Mi sembra una presa per il c...
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