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lost my progress

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Terri8
Terri8 Posts: 1 Newbie
edited June 14 in Support

following a power outage my game reverted back to game #1. I've lost all of my progress. How do I get it back.

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  • DieOmimi
    DieOmimi Posts: 38,712 Friends Moderator
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    Hi @Terri8 warm welcome to our community at Candy Crush Soda Saga.

    I'm sorry to hear that.
    Can you please tell me how you've saved your game progress so far?
    Which account (Facbook, King account or others) did you play with?
    You need to know that your progress is initially stored on your device. The progress is recorded on servers when you are logged in with an account and play online.
    Please reply by typing a comment in the blank box below.
    Thank you for reaching out.

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